• Job Description

  Req#: R17839

  Please reference the schedule and minimum qualifications listed below before applying.

  If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely manner.

  Job Summary

  The Senior ServiceNow Engineer leads the architecture, design, development, and configuration of the ServiceNow platform and solutions used by employees throughout the business. To deliver value, this role will increase adoption of acquired ServiceNow functionality, research feasibility of new products and features, develop solutions with a focus on the user experience, and simplify complex business processes through automation and integrations. The Senior ServiceNow Engineer is responsible for interpreting user stories and technical requirements for the purpose of developing, programing, scripting or coding solutions to be delivered on the ServiceNow platform with the goal of enhancing both the platform and user experiences. The Senior ServiceNow Engineer is expected to leverage their experience, knowledge, skills and abilities with programming languages for the purpose of analyzing, designing, programming, debugging, testing (unit), modifying and writing documentation for the installation and maintenance of ServiceNow related solutions. Partners closely with IT leadership, system engineers, and software developers. This role reports directly to the Director IT Service Delivery.

  Job Description

  LOCATION

  Mountain America Center - Hybrid:

  9800 S Monroe St
  Sandy, UT 84070

  SCHEDULE

  Full Time

  To be effective, an individual must be able to perform each job duty successfully.

  • Develops or enhances existing service modules such as Incident, Change, Problem, Asset, Knowledge, Project Management, Configuration Management, Employee Self-Service Portal and Service Catalog.
  • Develop ServiceNow solutions across multiple ServiceNow clients. (example: Desktop, Mobile, etc.)
  • Design process flows utilizing the ServiceNow workflow designer component(s)
  • Leverage Studio IDE to build custom code
  • Use AngularJS, JavaScript, jQuery, Bootstrap and NodeJS appropriately to achieve successful development of components
  • Leverage RESTful API calls to integrate disparate systems
  • Work on a team using an Agile SCRUM development methodology
  • Leverage source code management (SCM) systems (ex. Azure DevOps, TFS, JIRA, etc.) for checking in/out source code and management of the mainline.
  • Integrate ServiceNow with disparate systems to accommodate end-to-end business process orchestration and automation
  • Develop solutions hosted in Cloud environments
  • Author and generate reports to analyze and meet business needs
  • Maintain technical product knowledge and specific domain expertise
  • Ability to build and maintain strong collaborative relationships
  • Leads the architecture and design of the ServiceNow platform and development.
  • Customize workflows, business rules, and scripts to create custom applications and configurations
  • Complete functional/technical designs and associated estimates to meet defined requirements
  • Leads research and recommendations, demonstrates feasibility, and communicates emerging technologies, latest releases, product enhancements, platform features, modules, and development techniques to the team.
  • Promotes best practices and credit union coding standards, using design patterns and secure software guidelines.
  • Regularly leads collaborative coding sessions and code reviews.
  • Assists in assigning and coordinating work within the scrum team
  • Maintain design documentation and process standards along with regular audits to validate accuracy
  • Develops a culture of coaching within the scrum team.

  KNOWLEDGE, SKILLS, and ABILITIES

  The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

  Experience

  • 5+ years professional experience working as a ServiceNow Engineer or Developer
  • 5+ years professional experience delivering solutions on a Cloud platforms
  • 5+ years professional experience working with users and customers to define business needs and requirements as they relate to ServiceNow
  • Preferred experience with ITSM, ITAM, CMDB, ITOM, IntegrationHub, AppEngine

  Education

  BS/BA in Computer Science, Engineering, Information Technology (or other related field) OR equivalent years additional professional experience.

  Licenses, Certifications, Registrations

  Certifications, and/or experience with the ServiceNow platform including:

  • ServiceNow Certified Application Developer
  • ServiceNow Cloud Management
  • ServiceNow CAS Performance Analytics
  • ServiceNow Certified Systems Administrator
  • ITIL v3 or newer certification highly preferred

  Managerial Responsibility

  Does not have direct supervisory duties

  Computer/Office Equipment Skills

  • Advanced skills with Microsoft O365 including Outlook, Word, PowerPoint, and Excel
  • Experience with analytical and reporting software
  • Demonstrated experience working with SQL or other Reporting Service
  • Capable of operating common office equipment required to complete daily duties

  Language Skills

  • Demonstrated ability to clearly express ideas, methodology, results and recommendations verbally, in writing, and through insightful reports and graphic illustrations.
  • Demonstrated ability to transform business requests and requirements into technical requirements

  Other Skills and Abilities

  • Ability to prioritize and work on multiple projects simultaneously
  • Willingness to take the initiative to be a problem solver and provide recommendations to improve processes and increase efficiency
  • Understanding of common cloud services and the impact of scale on performance
  • Ability to identify and capture required data to make informed decisions
  • Actively demonstrate cross-functional collaboration with engineers, developers and stakeholders
  • Assist with the recruiting and hiring of team members
  • Self-starter with strong organizing and time-management skills.
  • Adaptive to change, responds positively to altered circumstances or conditions
  • Possess a desire and willingness to learn and continually update their personal knowledge of financial concepts, strategies, and systems
  • Passion for identifying service opportunities in the work environment
  • Excellent inter-personal skills.
  • Demonstrated analytical and problem-solving skills.
  • Must be able to commit and meet deadlines

  PHYSICAL ABILITIES / WORKING CONDITIONS

  Physical Demands

  Ability to sit, talk and hear consistently

  Ability to stand, walk, and use hands to handle or reach occasionally

  Vision Requirements

  Close vision (clear vision at 20 inches or less)

  Distance vision (clear vision at 20 feet or more)

  Lifted or Force Exerted Weight

  Ability to lift up to 10 pounds occasionally

  Environmental

  There are no unusual environmental factors (such as a typical office)

  Noise Environment

  Moderate noise (business office with computers and printers, light traffic)

  ***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.***

  #LI-FB1

  Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.

• About the company

  Mountain America is a member-owned, not-for-profit, full-service financial institution providing everything from savings and loans to SBA & retirement services.

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