• Job Description

  Req#: 34680

  Date Posted: 11/03/2023
  Req ID: 34680
  Faculty/Division: Ofc of the Chief Information Officer
  Department: Enterprise Apps & Solutions Integration
  Campus: St. George (Downtown Toronto)
  Position Number: 00053751

  Description:

  About us:
  
  The Enterprise Applications and Solutions Integration (EASI) department within the Chief Information Officer’s (CIO) Division is a central department responsible for all matters pertaining to the development, maintenance, and effectiveness of the core administrative management and student systems at the U of T. Included within these responsibilities are all central SAP systems, such as Financial Services, Human Resources, Research Administration and Procurement; the central U of T Student System (ROSI); approximately 40 related vendor and specialized web applications, as well as central Business Intelligence and Document Management applications.
  
  Your opportunity:
  
  Under the general direction of the Assistant Director, Enterprise Shared Services, you will be part of a dynamic, collaborative, and innovative team focused on delivering transformational technology solutions to the University. Through your efforts in this position, you will directly help improve the University’s information and services management initiatives.
  
  You will be responsible for designing, coding, and delivering solutions using a number of web based content and service management platforms to help improve University information and business processes. As a member of a small, full-service team responsible for delivering customized solutions to internal clients across the University, you will be exposed to all aspects of the solution development lifecycle. This is a unique opportunity to not only develop highly sought after platform and development skills but to also lead consulting, business analysis, project management, training, operational, maintenance, and support activities for solutions delivered to our clients.
  
  You will work cooperatively with a team of dynamic technical specialists to apply creative and novel approaches to solution development and service delivery. As part of this team, you will be focused on ensuring the efficient, effective, and secure use of resources while developing the highest quality solutions for faculty, staff, and students across the University.
  
  Your responsibilities will include:

  • Designing, testing, and modifying programming code
  • Analyzing and writing programming code structures based on user requirements
  • Developing technical application implementation plans
  • Customizing open source web applications
  • Troubleshooting and resolving technical issues
  • Liaising with clients to ensure designs reflect operational requirements
  • Training end-users on procedures and the use of supported IT systems

  Essential Qualifications:

  • Bachelor's Degree in computer science, engineering, or acceptable combination of equivalent experience.
  • Minimum four (4) years' of recent and relevant experience in ServiceNow system administration, ServiceNow development, and designing, building and maintain enterprise-level websites in large institutions.
  • Experience coding efficient, object-oriented, and modularized software.
  • Demonstrated experience with ServiceNow, WordPress, Pantheon WebOps Platform as well as HTML, CSS and associated frameworks (Bootstrap, Tailwind), PHP, JavaScript and associated frameworks (JQuery, Angular JS), JSON, XML, and REST.
  • Demonstrated experience working with relational databases and/or database driven applications.
  • Experience designing and implementing solutions that ensure security, integrity, scalability, and consistency of critical user data.
  • Experience with interface and interaction design including inclusive design practices (e.g., AODA standards, WCAG guidelines, responsive design).
  • Strong analytical, estimating, and problem-solving skills with a high degree of attention to detail.
  • Strong communications skills, with the ability to communicate professionally and efficiently both verballyand in writing.
  • Proven track-record of client-centric application design (use cases, personas, etc.).
  • Familiarity with SDLC practices (DevOps, Test Driven Development, etc.).
  • Strong time management skills to permit simultaneous action on many tasks, many of which will demand timely completion.
  • Familiarity with project management methodologies, business analysis practices, and process design.
  • Strong commitment to high quality service, strong initiative, and the ability to work both independently and as a member of a team.
  • Ability to pick up new technologies and apply to a wide range of projects.

  
  Assets (Nonessential):

  • ITIL Foundations (or higher) certification; ServiceNow certifications - Certified System Administrator, Certified Application Developer, or similar.
  • Demonstrated experience working in a structured change management environment (CAB or equivalent body); Experience in an agile SDLC environment.
  • Familiarity with the University of Toronto environment, governance, and policies; Familiarity with user research and analysis methods.
  • Product management or product delivery experience.
  • Familiarity with creating high fidelity mock ups for sites using tools like Figma.
  • Familiarity with Google Analytics for web site traffic reporting and analysis.
  • Familiarity with SharePoint and information management practices.
  • Familiarity with Jira and Confluence forsoftware development work flows.

  
  To be successful in this role you will be:

  • Adaptable
  • Motivated self-learner
  • Multi-tasker
  • Problem solver
  • Resourceful
  • Team player

  Closing Date: 11/17/2023, 11:59PM ET
  Employee Group: USW
  Appointment Type: Budget - Continuing
  Schedule: Full-Time
  Pay Scale Group & Hiring Zone:
  USW Pay Band 12 -- $78,308 with an annual step progression to a maximum of $100,144. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
  Job Category: Information Technology (IT)
  Recruiter: Khristen Sivaramalingam

  Lived Experience Statement
  Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

• About the company

  The University of Toronto is a public research university in Toronto, Ontario, Canada, located on the grounds that surround Queen's Park.

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