• Job Description

  Req#: 25-42792
  
  
  Job Description:
  • The ServiceNow HRSD Analyst is responsible for supporting HR stakeholders by configuring, maintaining, and optimizing ServiceNow HRSD modules.
  • This role involves documenting workflows, gathering business requirements, translating them into functional specifications, supporting testing, and providing post-implementation support.
  Responsibilities:
  • Document and maintain HRSD workflows, including case management, lifecycle events, and knowledge management.
  • Collaborate with HR stakeholders to gather and analyze business requirements and enhancement requests.
  • Synthesize input from key stakeholders to define functional specifications and user stories.
  • Translate business requirements into ServiceNow configuration specifications and functional documentation.
  • Ensure performance and usability standards are met across HRSD modules.
  • Create and review testing documentation; support UAT and regression testing.
  • Provide post-implementation support and continuous improvement recommendations.
  • Troubleshoot issues reported by HRSD users and identify root causes.
  • Act as a liaison between HR and engineers to ensure alignment and successful delivery.
  • Ensure adherence to ServiceNow platform governance and best practices.
  • Provide Level 1 support for production issues, including analysis and basic troubleshooting.
  • Independently own assigned work items and user stories from conception to completion.
  Required Skills and Qualifications:
  • Strong customer service orientation and proactive problem-solving skills.
  • Deep understanding of ServiceNow HRSD modules, including Case Management, Lifecycle Events, and Knowledge.
  • Familiarity with wider ServiceNow platform features, including Virtual Agent, Portal, and Now Assist.
  • Ability to gather, document, and translate functional business requirements into technical specifications and user stories.
  • Strong communication skills with the ability to present to stakeholders and respond to inquiries.
  • Exceptional attention to detail and follow-through.
  • Ability to search and interpret system documentation.
  • Excellent time management and organizational skills; ability to prioritize in a fast-paced environment.
  • Experience working with large datasets for data cleansing, transformation, and update activities.
  • Experience in HRSD implementations and platform maintenance preferred.
  • Experience with HR systems and integrations, especially Workday.
  Preferred Qualifications:
  • Experience with Agile/Scrum methodologies.
  • Familiarity with ServiceNow reporting and performance analytics.
  • Exposure to global HR processes and compliance requirements.
  • ServiceNow Certified System Administrator or HRSD Implementation Specialist.
  
  

• About the company

  We are a team of technical visionaries who joined forces to form a company that would gather the best and brightest talent in the world. The company uses this talent to help other organizations fulfill their technological dreams and goals and make them a reality. Welcome to Cynet Systems Inc. – a premier staffing and recruiting company – a nationally and locally certified diversity firm.

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