Bath & Body Works
ServiceNow, HRSD Experience Specialist
This job is now closed
Job Description
- Req#: 03ZUQ
- Demonstrate expertise and ownership for the configuration, enhancement maintenance and testing of ServiceNow for HR.
- Interact with business users to gather and clarify business requirements and translate requirements into system functionality utilizing best practices and making recommendations to ensure optimal system functionality
- Evaluate newly released functionalities, and recommend solutions that meet business needs while fitting into overall Human Resource strategies
- Provide hands-on leadership and program management to ensure deadlines are met and key deliverables are accurate
- Use excellent analytical and problem-solving skills to support and maintain the ServiceNow HRSD, employee service center and knowledge base applications
- Demonstrate experience leading solution and design across case management, knowledge management, portals, document management, and reporting
- Serve as the main liaison between business stakeholders and the HR and IT function, applying expertise in business analysis and experience with HR systems to recommend and implement solutions that enable the organization to achieve its goals
- Assist translation of HR business and COE (Centers of Excellence) needs into business requirements
- Partner with the ServiceNow platform team to ensure ServiceNow HR is aligned with their vision and strategy
- Collaborate with development and business partners to define the solution/service, manage the backlog and release schedule, as well as manage timelines and capacity of the team to align with the business requirements
- Provide support for the bi-annual ServiceNow upgrades, coordinate testing with subject matter experts and ensure delivered functionality performs as expected
- Lead User Acceptance Testing and system validation for projects
- 2+ years of knowledge base management experience
- 5+ years of shown excellence authoring and editing in a technical environment
- Excellent verbal and written, and the ability to mentor others to create clear and effective content
- BS/BA in Business, Management Information Systems, Computer Science or similar area. Work experience in lieu of education may be considered.
- Lead with Curiosity & Humility
- Build High Performing Teams for Today & Tomorrow
- Influence & Inspire with Vision & Purpose
- Observe, Engage & Connect
- Strive to Achieve Operational Excellence
- Deliver Business Results
DescriptionAt Bath & Body Works, everyone belongs. We are committed to creating a diverse, equitable and inclusive culture focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing diverse talent where our associate population is as diverse as the communities we serve, live and work. In addition, we work to improve our communities and our planet in a way that will make us proud for years to come because we believe the world is a brighter, happier place when everyone has access to the things that make them happy.
The Service Now HR Experience Specialist will be responsible for ensuring a frictionless and seamless experience for all end-users, including associates and HR Teams. You will be actively facilitating the creation, editing, and maintenance of effective, easy-to-use documentation and other knowledge resources. Serve as the primary owner of the user interface, including portal, widgets, chat, branding, navigation, and workspaces. This role will also play a vital role in the continual improvement of the knowledge management processes and assets by performing regular analysis, reporting, and training.
Responsibilities:
Qualifications
Education:
Core Competencies:
Benefits:
We invite you to join Gingham Nation, where we invest in our associates through competitive compensation, benefits, and development opportunities, so they can continue to be their best at work, at home, and in their communities. Benefits offered to our eligible associates include a no cost mental health and well-being program, health coverage with a variety of plans to choose from, flexible and affordable saving programs, paid time off and a merchandise discount. Visit bbwbenefits.com for details.The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
We are an equal opportunity and affirmative action employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment.
We only hire individuals authorized for employment in the United States.
About the company
For over 20 years, we've created the scents that make you smile. Whether you're shopping for fragrant body care or a 3-wick candle, we have hundreds of quality products perfect for treating yourself or someone else.