Job title: ServiceNow Integration Specialist with Telecom Domain(mandatory)

Job Location: REMOTE

Job type: Contract

Summary:

• The ServiceNow Integration Developer will be responsible for ServiceNow discovery and mapping as well as working with Configuration Items (CI)
• Design and Architect Automation workflows using ServiceNow Integration Hub and spokes
• Excellent hands-on expertise with Integrations
• Excellent hands-on expertise with Discovery
• Represent a specific technical domain in the IT organization
• Ensure the CI data is properly maintained and is available when and where it’s needed
• Develop, document, and implement CI data governance processes and procedures for effectively managing CI data
• Ensure that the CMDB effectively supports other ITSM processes such as Incident, Change, and Asset Mgt.
• Develop and monitor CI data health reports / dashboards and resolve any issues
• Ensure the quality of the CMDB data is maintained and that target metrics are established and met, resolving issues in a timely manner
• Proactively identify CI classes, attributes, and relationship types that are required
• Proactively identify and resolve CI data, metric, process, or functionality gaps in the CMDB
• Ensure the CIs are created or updated using only approved processes and procedures
• Develop, document, and implement CI data audits and address any issues that arise
• Evaluate enhancement requests and identify appropriate solutions
• Validate CMDB functionality as part of ServiceNow platform upgrades and deployments