Responsible for end-to-end technical solution for Software Asset Management and Hardware Asset Management.
Handle all configurations in Flexera and interfaces with other tools/systems such as ServiceNow CMDB, etc.
Collaboration with IT Asset Management process owner to implement the SAM and HAM process into Flexera.
Analyze requirements and configure them in ITAM tool Flexera.
Provide best practices recommendations.
Act as a lead in the analysis of more complex requirements to translate into Flexera and/or ServiceNow application configuration capability.
Knowledge of Maintenance/Subscription Renewal, Purchase Request and Procurement Process metrics and license tracking, and entitlement usage.
Knowledge and ability to generate utilization & software metering reporting from Flexera.
Integration knowledge and implementation of Service now, SCCM, discovery tools, Service now CMDB required.
Working knowledge of IT Service Management components and Web services is required.
Troubleshooting, production support, bug fixes and product issue support to BSC users on Flexera.
Experience in Software Asset Management.
Hands-on working experience in Flexera Cloud version software.
Possess knowledge in creating PO and request in Ariba.
Vendor coordination experience to work on quotes, procurements, licenses and subscription renewals.
Experience in License harvesting to bring cost saving and cost avoidance.
Experience in scanning, adding applications / software in to Flexera.
Experience in resolving technical issues with Flexera.
Strong diagnostic, problem solving skills.
Ability and desire to quickly learn new technologies and products.
Experience with implementation of Enterprise Software License Management Lifecycle management in Flexera.

ServiceNow ITAM Admin

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