• Job Description

  Req#: 1623572

  At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

  ServiceNow Senior - ITOM

  The Solution Architect is responsible for the overall design, mapping of client business requirements and ensuring smooth project delivery. The role is required to work with clients to assess current state processes and tools, identify ServiceNow platform solution options, define ServiceNow solution requirements, determine and define integration requirements, and develop overall architecture and implementation plans.

  Key Deliverables:

  • Lead and deliver requirements, scoping and design workshops, ensuring requirements are well documented
  • ITOM module implementation experience or worked as ITOM Architect on 2 or more project is must.
  • Provide expert level support and technical mentoring to implementation team
  • Maintain deep, comprehensive knowledge of ServiceNow’s capabilities and constraints.
  • Recognize and develop opportunities to leverage ServiceNow as a platform.
  • As a senior technical member of the team, deliver hands-on configuration, development and integration services and serve in a delivery assurance capacity for all project deliverables
  • Plan and coordinate all phases of testing and test acceptance; design and oversee development of testing related work products; lead test remediation cycles
  • Support practice build efforts to include development of practice intellectual property (IP)
  • Develop and present business case material for senior prospect and customer stakeholders. Create and deliver tailored presentations and product demonstrations
  • Scoping and delivering Proof of Concept / Proof of Value engagements with prospects
  • Responding to Request for Information/Proposal documents
  • In conjunction with Sales Personnel and Professional Services, conduct transition briefing – communicate commitments, expectations, etc in preparation for deployment
  • Act as the ServiceNow subject matter expert at Executive briefings/marketing events

  Qualifications:

  • More than 3-6 years of experience in the IT industry.
  • Background and deep experience with ServiceNow are mandatory with accreditations covering the full range of ServiceNow products
  • Experience as a developer is must.
  • Engaging presentation style, with the ability to control and manage multiple presentation scenarios
  • Ability to work under pressure and work on multiple campaigns at the same time
  • CIS- ITOM Certification
  • Nice to have- Certified implementation specialist (ITSM, HRSD, IRM or any other)

  EY | Building a better working world

  
  
  EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

  
  
  Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

  
  
  Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

• About the company

  EY provides consulting, assurance, tax and transaction services that help solve our client’s toughest challenges and build a better working world for all.

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