Tier One Technologies
ServiceNow ITSM Specialist (Remote)
4 days agoWhat's your preference?
Job Description
- Req#: 21812
Employer Industry: Information Technology Services
Why consider this job opportunity:
- 100% remote work flexibility
- Opportunity for career advancement and growth within the organization
- Competitive salary based on experience
- Engage in meaningful work supporting US Government clients
- Access to ongoing training and development in ServiceNow best practices
- Chance to lead technical initiatives and optimize IT service management processes
What to Expect (Job Responsibilities):
- Maintain the health, performance, and reliability of the ServiceNow platform
- Configure and customize ServiceNow applications, including workflows and reporting capabilities
- Manage user roles, permissions, and access control in alignment with security policies
- Provide technical support and issue resolution to minimize disruption to IT services
- Stay updated with ServiceNow best practices and emerging features relevant to federal IT standards
What is Required (Qualifications):
- Bachelor’s degree in computer science, information systems, or a related discipline
- 5+ years of experience in IT support, system administration, or a related technical field
- 3+ years of ServiceNow ITSM experience in a development or consulting role
- Certifications: ServiceNow Certified System Administrator and/or ServiceNow Certified Application Developer; ITIL Foundation Certification
- Must be able to obtain a Position of Public Trust Clearance and be a US Citizen or have US Permanent Residence status
How to Stand Out (Preferred Qualifications):
- Demonstrated experience in managing and administering ServiceNow, including platform configuration and troubleshooting
- Hands-on development experience with custom workflows and system integrations within ServiceNow
- Strong knowledge of ITIL frameworks and ITSM best practices
- Experience working in an Agile environment with tools such as Microsoft Azure DevOps
- Familiarity with IT security policies and cybersecurity principles in a government context
#InformationTechnology #ServiceNow #RemoteWork #ITSupport #CareerGrowthAbout the company
Tier One’s mission is to consistently provide a level of performance that will improve quality of services for our clients and foster growth and opportunity for the Company, Employees and Business Partners. The Tier One Team is very proud of the fact t...
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