• Job Description

  Req#: 7786

  ServiceNow Senior Business Analyst

  Atlanta, GA, USA ● Miami, FL, USA ● New York, NY, USA ● Virtual Req #7786

  Friday, January 5, 2024

  What We Need

  FLEETCOR is currently looking to hire a ServiceNow Senior Business Analyst within our division CORPAY. In this role the ServiceNow Senior Business Analyst serves as a translator between technical teams and the customer’s business community to collect, clarify, analyze and translate business requirements into documentation and conceptual design from which ServiceNow solutions are developed. This position works with the ServiceNow Solution Architect to ensure the solution is technically feasible, identifies areas to reduce implementation efforts, defines detailed stories with acceptance criteria, and works within the context of an agile/scrum development framework. This position will work directly with customers and coworkers and must be able to communicate effectively via phone and web conferencing as many customers and coworkers work remotely. In addition to supporting all phases of the project, this position may also be responsible for authoring content and peer-reviewing a wide array of documents, including functional, technical, and training.

  How We Work

  As a ServiceNow Senior Business Analyst you will be expected to work in a remote environment. FLEETCOR will set you up for success by providing:

  • Assigned workspace and a home office set up
  • Company-issued equipment remote access
  • Formal, hands-on training
  • Monthly home internet stipend

  Role Responsibilities

  The responsibilities of the role will include:

  • Developing a thorough understanding of the customer’s requirements and assist the project team in applying industry best practices and detailed knowledge of ServiceNow to help design an optimal solution that supports the business process that meets or exceeds functional requirements
  • Assisting the technical team in translating application functionality into application architecture and the production of a business functionality requirements statement
  • Documenting workflows and results of business analysis
  • Writing stories with acceptance criteria, in accordance to agile best practice guidelines
  • Performing or participate in functional testing as deemed appropriate
  • Assisting in quality management reviews and ensure that all business and design requirements are met
  • Assisting and leading test plan development and execution
  • Assisting with, develop, and deliver end-user training
  • Supporting Organizational Change Management (OCM) efforts by providing information on the “to be” solution
  • Developing strong internal relationships with key stakeholders and subject-matter experts across the organization
  • Serving as a thought leader to help define business processes, system usage, behavior and information requirement needs
  • Decomposing business problems quickly and determine the root cause and provide solution alternatives

  Qualifications & Skills

  • Bachelor’s degree in Computer Science, Information Technology or a related field
  • 3-5 years working on the ServiceNow platform
  • 5+ years of experience designing and developing process workflows and writing stories
  • Certified Implementation Specialist CSM, ITSM, ITBM, ITOM, SecOps or other ServiceNow certifications
  • Certified Associate in Project Management (CAPM), Project Management Professional (PMP), Agile SAFe, Scrum Master, or ITIL certification
  • Familiarity with cost/benefit and ROI data analysis
  • Ability to effectively resolve conflict with appropriate escalation
  • ServiceNow Certified System Administrator (CSA) - Current or within 6 months of hire
  • Excellent written and verbal communication skills with the ability to effectively communicate across company and department boundaries at all levels
  • Demonstrated work experience in process definition including facilitation, process documentation, change control, and process improvement
  • Ability to effectively facilitate and lead meetings, tailoring messages to the given audience
  • Effective in evaluating information, identifying risks and opportunities, while possessing creative problem-solving skills with an understanding of business concepts and models
  • Proven ability to elicit project and system requirements
  • Expert negotiation and persuasion skills, with the ability to enable win-win resolutions
  • History of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the business while meeting deadlines
  • Critical attention to detail and solid creative problem-solving skills
  • Ability to adapt to changing conditions, strategies and organizational direction
  • Adept at questioning/challenging existing business assumptions and constraints
  • Demonstrated ability to understand how change will benefit the organization
  • Demonstrated ability to critically evaluate information, identify risks and opportunities, while possessing creative problem-solving skills with an understanding of business concepts and models
  • Proven track record of successfully supporting the needs of project team members and internal stakeholders (locally and virtually)
  • Strong working knowledge of requirements gathering process and data mining tools
  • Demonstrate influence without authority
  • Ability to work in a high performing team environment
  • Ability to understand, remember, and apply oral and/or written instructions or other information.

  Benefits & Perks

  • Medical, Dental & Vision benefits available the 1st month after hire
  • Automatic enrollment into our 401k plan (subject to eligibility requirements)
  • Virtual fitness classes offered company-wide
  • Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
  • Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
  • Philanthropic support with both local and national organizations
  • Fun culture with company-wide contests and prizes

  Our Company & Purpose

  FLEETCOR is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, FLEETCOR has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, FLEETCOR is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.

  We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.

  FLEETCOR is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:

  • Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
  • Empowering our people to share their experiences and ideas through open forums and individual conversations; and
  • Valuing each person’s unique perspectives and individual contributions.

  Embracing diversity enables our people to “make the difference” as FLEETCOR and its more than 8,000 employees continue to shape the future of global payments. Learn more by visiting www.FLEETCOR.com or following FLEETCOR on LinkedIn.

  
  Equal Opportunity/Affirmative Action Employer

  FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

  For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency

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  Other details

  • Job Family IT
  • Pay Type Salary
  • Employment Indicator Employee

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• About the company

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