Job summary

We are seeking a dedicated TCI or TCII with 1 to 3 years of experience in ServiceNow Service Portal and ITSM with no country restrictions in LATAM. This role is perfect for a tech-savvy individual who thrives in a work-from-home environment and is looking to make a significant impact on our IT services. The ideal candidate will possess strong technical skills and a passion for improving IT service management processes.

Responsibilities

• Develop and maintain ServiceNow Service Portal applications to enhance user experience and streamline processes.
• Collaborate with cross-functional teams to gather requirements and implement solutions in ServiceNow ITSM.
• Provide technical support and troubleshooting for ServiceNow applications to ensure smooth operation.
• Customize and configure ServiceNow workflows to meet business needs and improve efficiency.
• Create and maintain documentation for ServiceNow configurations processes and procedures.
• Conduct regular system audits and performance tuning to ensure optimal performance of ServiceNow applications.
• Assist in the integration of ServiceNow with other enterprise systems to ensure seamless data flow.
• Monitor and resolve incidents and service requests related to ServiceNow in a timely manner.
• Stay updated with the latest ServiceNow features and best practices to continuously improve the platform.
• Participate in code reviews and provide feedback to ensure high-quality code and adherence to standards.
• Train and support end-users on ServiceNow functionalities to maximize adoption and usage.
• Collaborate with stakeholders to identify opportunities for automation and process improvement.
• Ensure compliance with IT policies and procedures in all ServiceNow-related activities.

Qualifications

• Possess a strong understanding of ServiceNow Service Portal and ITSM functionalities.
• Demonstrate experience in developing and maintaining ServiceNow applications.
• Show proficiency in customizing and configuring ServiceNow workflows.
• Exhibit excellent problem-solving and troubleshooting skills.
• Have strong communication and collaboration abilities.
• Display a proactive approach to learning and staying updated with new technologies.
• Experience with integrating ServiceNow with other enterprise systems is a plus.
• Ability to work independently in a remote work environment.
• Strong documentation skills to maintain accurate records of configurations and processes.
• Familiarity with ITIL processes and best practices is nice to have.
• Prior experience in providing technical support for ServiceNow applications.
• Ability to conduct system audits and performance tuning.
• Commitment to ensuring compliance with IT policies and procedures.

Certifications Required

ServiceNow Certified System Administrator ITIL Foundation Certification