• Job Description

  Req#: 213493

  Location: UK - Mobile England | Job-ID: 213493 | Contract type: Standard | Business Unit: ServiceNow

  Life on the team

  Join a dynamic and growing team within our ServiceNow Centre of Excellence, where collaboration, innovation, and continuous learning are at the heart of everything we do.

  With our ServiceNow Centre of Excellence, you’ll be engaged at the internal/external customer level in delivering support for ServiceNow through all phases of its lifecycle.

  You’ll have the opportunity to work across all business sectors with an array of customers and Computacenter teams.

  Success in this role is defined by the System Administrator’s ability to work with the wider Service Delivery team and key customer stakeholders in order to support, enhance (through development), manage and maintain a large number of ServiceNow environments.

  You’ll be an integral part of the team, helping us move forward during a period of growth ensuring our current offerings are delivered to a highest possible standard.

  What you’ll do

  • Provide administrative support across multiple ServiceNow instances for a diverse range of customers.
  • Perform day-to-day tasks including user and group management, data maintenance, and routine troubleshooting.
  • Manage platform maintenance activities such as patching, cloning, and plugin updates.
  • Support Service Catalog and Knowledge Management processes.
  • Generate and maintain reports on service performance and license usage.
  • Contribute to the creation and upkeep of operational documentation.
  • Stay current with the latest ServiceNow features and maintain relevant certifications.
  • Collaborate with internal teams and customer stakeholders to ensure consistent service delivery.
  • Perform low-level development tasks to support incident resolution.
  • Identify and suggest improvements to enhance service efficiency and customer satisfaction.

  What you’ll need

  Essential:

  • Minimum 6 months of hands-on experience in a ServiceNow support role.
  • Solid understanding of ServiceNow platform configuration, implementation, and maintenance.
  • Strong communication skills with the ability to engage effectively across all business levels.
  • Confidence to challenge customer requirements when necessary to align with best practices.
  • Ability to manage multiple tasks independently and prioritise effectively.
  • Basic JavaScript knowledge and a commitment to continuous technical learning.
  • ServiceNow System Administrator certification.

  Desirable:

  • Additional ServiceNow certifications or micro-credentials.
  • Familiarity with SOAP/REST web services.
  • Transferable skills from previous roles that enhance your effectiveness in this position.
  • Eligibility for UK Government Security Clearance (SC).
  • Willingness to support customers outside the UK & Ireland.
  • Strong interpersonal skills to bridge technical and non-technical discussions.

  About us

  With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, enabling people and their business.
  

• About the company

  Computacenter plc is a British multinational that provides computer services to public- and private-sector customers.

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