Employer Industry: Digital Technology Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work with cutting-edge digital technologies and innovative projects
- Collaborative environment with a focus on client satisfaction
- Be part of a company recognized as a Great Place to Work® year after year
- Engage with a team of world-class professionals in a fast-paced industry

What to Expect (Job Responsibilities):
- Serve as a ServiceNow technical expert, collaborating with technical teams, stakeholders, and leadership
- Translate business requirements into effective and efficient ServiceNow solution implementations
- Review and analyze existing applications and workflows to identify areas for improvement and integration with ServiceNow
- Drive customer requirements for the Managed Network Services offering in collaboration with the Product Management team
- Integrate and deploy AI tools to help isolate and reduce incident impact

What is Required (Qualifications):
- Bachelor’s degree in Computer Science, IT, or a similar field
- Ten or more years of relevant work experience
- Six or more years of ServiceNow deployment and development experience in B2B advanced networking, SaaS, or telecommunications solutions
- Deep data and analytic orientation for evidence-based decision making
- Experience in operating within a multi-channel/multi-region brand

How to Stand Out (Preferred Qualifications):
- Proven expertise in Telecom Service Management and related key modules
- Experience with consumer insights, market trend analysis, usability testing, and rapid prototyping
- Familiarity with Developer Portal & API for ServiceNow

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