Daimler
ServiceNow- Technical Writer - T8/T7 - (Job Number: MER0001R12)
This job is now closed
Job Description
- Req#: 514915
- Create product documentation for developers and system administrators
- Author in a variety of environments, Microsoft Word and DITA/XML
- Research, write, and ensure the accuracy of content that covers current and future releases of our product
- Review and edit best practice guides from SMEs
- Analyze current product documentation to determine usability and make improvements as indicated
- Continuously improve documentation by responding to and incorporating feedback from customers and internal users
- Collaborate with other groups to create content for the ServiceNow development community
- 3+ Yrs Proven experience making technical content accessible to audiences with mixed levels of expertise (in English or German- preferred)
- Ability to learn highly technical products quickly, using pre-release software and internal documentation
- Understanding of source control systems and maintaining multiple versions of content
- Experience working in Scrum/Agile development environments
- Ability to obtain information through research, interviews, and experimentation
- Ability to work with geographically distributed team members and developers
- Motivation and ability to be productive in a fast-paced, dynamic environment
- Self-direction, flexibility, and an eagerness to learn
- Understanding of the software development life cycle
- Working knowledge of DITA and topic-based writing and Microsoft Word
- Familiarity with IT service management software (ITSM), PaaS, and SaaS
- Experience with programming or scripting languages (Java, JavaScript)
!*!ServiceNow Technical writer
Job Description
What you get to do in this role:
Qualifications
To be successful in this role you have:
Mercedes-Benz Research & Development India, Embassy Crest (IN560066B)
'Embassy Crest' Plot No 5,
EPIP Zone, Phase 1, , 560 066About the company
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