• Job Description

  Req#: 34104

  Date Posted: 10/02/2023
  Req ID: 34104
  Faculty/Division: Ofc of the Chief Information Officer
  Department: Enterprise Apps & Solutions Integration
  Campus: St. George (Downtown Toronto)
  Position Number: 00054667

  Description:

  About us:
  
  The Enterprise Applications and Solutions Integration (EASI) department within the Chief Information Officer’s (CIO) Division is a central department responsible for all matters pertaining to the development, maintenance and effectiveness of the core administrative management and student systems at the U of T. Included within these responsibilities are all central SAP systems, such as Financial Services, Human Resources, Research Administration and Procurement; the central U of T Student System (ROSI); approximately 40 related vendor and specialized web applications, as well as central Business Intelligence and Document Management applications.
  
  Your opportunity:
  
  Under the general supervision of the Student Information Systems (SIS) Client Engagement & Quality Assurance Manager, you will be part of a dynamic, collaborative and innovative team developing, implementing, and supporting curriculum and student records applications.
  
  As a Services Engagement Coordinator, you will be responsible for promoting and supporting student information and curriculum record applications and service offerings to existing and potential user communities within the University. You will be required to design, implement, and deliver training and informational material and workshops that clarify, support and advance strategic IT objectives and programs and support the administrative student life cycle. You will be responsible for training end-users on the use of supported IT systems and applications, including reporting tools, in order to enhance skills and facilitate local efficiencies. The focus of training and materials is for administrative staff of the University but the user audience also includes faculty and students.
  
  Your responsibilities will include:

  • Creating and editing support documentation for Student Information Systems applications and processes
  • Training end-users on procedures and the use of supported IT systems
  • Developing learning outcomes for workshops and/or services
  • Providing detailed information on system specifications to clients
  • Writing complex specifications based on system requirements
  • Testing business applications to ensure reliability

  Essential Qualifications:

  • Bachelor's Degree or acceptable combination of equivalent experience.
  • Minimum four years experience supporting complex systems and large user communities.
  • Demonstrated extensive experience writing and disseminating technical or procedural specifications and client facing documentation
  • Demonstrated experience writing both strategically and creatively under tight deadlines; ability to write, edit and revise content, structure, and format of written material; skilled at developing key messaging and talking points
  • Experience with Microsoft SharePoint and other information and file management systems
  • Experience in software/service deployment and support
  • Experience with event organization and volunteer coordination
  • Demonstrated ability to communicate in a variety of styles and voices for a range of audiences
  • Demonstrated ability to build and maintain close working relationships with all levels of staff and internal and external stakeholders
  • Effective and strong written and verbal communication skills; comfortable documenting and speaking to system features, technical changes, etc.
  • Ability to develop communications strategies, including developing communication and outreach materials
  • Understanding of and experience with the student life cycle and supporting administrative activities
  • Ability to work with data including querying (sql), report formatting and records creation
  • Ability to quickly absorb, synthesize and communicate practical concepts and procedures
  • Ability to work on and execute multiple tasks with competing deadlines in a high-pressure environment
  • Understanding of the variety of approaches and strategies for skills acquisition in the work environment
  • Working knowledge of Student Information Systems enterprise applications at the University of Toronto (e.g., ROSI, ACORN, Degree Explorer, eMarks) or similar systems

  
  Assets (Nonessential):

  • Experience with webinar, video recording and other training related applications
  • Working knowledge of social media tools
  • Understanding of public cloud services (preferably Azure)
  • Understanding of the evolving nature of higher education

  
  To be successful in this role you will be:

  • Adaptable
  • Articulate
  • Communicator
  • Organized
  • Possess a positive attitude
  • Team player

  Closing Date: 10/17/2023, 11:59PM ET
  Employee Group: USW
  Appointment Type: Budget - Continuing
  Schedule: Full-Time
  Pay Scale Group & Hiring Zone:
  USW Pay Band 12 -- $78,308 with an annual step progression to a maximum of $100,144. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
  Job Category: Information Technology (IT)
  Recruiter: Lisa Pereira

  Lived Experience Statement
  Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

• About the company

  The University of Toronto is a public research university in Toronto, Ontario, Canada, located on the grounds that surround Queen's Park.

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