• Job Description

  Req#: JR-02157911

  The primary purpose of this role is to drive achievement of sales, margin, and profit, and Likely
  to Recommend (LTR) goals for an assigned district area by providing oversight to a team of
  In Home Sales Specialist (IHSS). The Services Territory Sales Manager (STSM) will be responsible for the recruiting, selection, onboarding, developing, and retaining of IHSSs.

  • Provides direction for all install sales programs within an assigned district area to ensure the
  achievement of sales, margin, close rate, and profitability goals
  • Recruits, selects and retains In Home Sales Specialist (IHSS)
  • Manages the relationship and performance of the service provider network through direct
  interaction with the service providers and indirect interaction with Service Support
  • Oversees all service quality issues through regular interaction including site inspections,
  service provider meetings, and reviewing customer satisfaction metrics to ensure Lowe's
  quality standards are met
  • Supports Installed Sales performance by identifying training and talent gaps, developing
  action plans in partnership with the Store Leadership team to mitigate gaps, role plays with
  PSEs on selling behaviors and provides feedback to Store Leadership with specific action
  plans to improve performance
  • Obtains and holds licenses on Lowe’s behalf as required
  • Drives compliance with all Lowe’s policies and procedures pertaining to Permit, lead safe
  processes and regulatory requirements across the installation life cycle.
  • Oversees the installation project quote process for accuracy based on customer product
  selection, independent PROvider measurements, permit requirements and environmental assessments.
  • Review execution by IHSSs for compliance with Lowe’s policies, including for lead safe
  practices and contracts

  Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

• About the company

  Lowe’s grew from one small-town hardware store in North Carolina to one of the largest home improvement retailers in the world. Then and now, we’re committed to helping homeowners, renters and pros improve their homes and businesses.

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