About the role

Settlements Officer - ANZ Plus
Location - Melbourne

The Buy and Own a Home value stream has the ambition to transform how lending is thought of and performed at ANZ. Customers will be able to seamlessly move through the process securely and fast, via the mobile app. We're building this proposition from scratch, it's a great time to join and have a genuine, meaningful impact on the future of owning a home in Australia. As a Settlements Officer, you will be responsible for managing settlements for ANZ Plus home loans and providing your expertise on how to optimise this as our settlement numbers scale.

What will your day look like

We expect that no two days will be the same and you’ll probably find yourself looking for answers to questions you never knew could pop up! You’ll have to use your curious mindset, learning agility and tech savviness to focus on finding solutions.

• Work with our Buy and Own a Home Coaches to support customers through ‘breaking up’ with their current bank
• Manage the end to end settlements process in PEXA
• Work closely with the Buy and Own a Home Product Owners to provide insights on how settlements currently work and what it could look like in the future
• Proactively spot patterns in the frustrations or hopes of our customers, and see where we can change our processes, tools or products to deliver better experiences.
• The best ideas can come from anywhere, be the idea gatherer and feed back to the team
• Coach our customer facing support team so they can effectively support the customer through the settlement process

What will you bring?

We know not everyone will bring all of the skills and experience, and at ANZ we are focused on people bringing a growth mindset to their approach to work. Some of the skills we are looking for are below, but don’t worry if you don’t have all of these as learning on the job is the way we work.
But back to some of the skills

• Strong customer focus and interpersonal communication skills
• High quality verbal and written communication skills with ability to communicate clearly and professionally
• Willingness to double checks own work to ensure standards and set guidelines are adhered to
• Ability to analyze the root cause of a problem and identify possible solutions
• Proactively seeks information to understand a customer circumstances and needs
• Focuses on improving the standard of customer experience, process improvement and quality
• Passionate about Financial Wellbeing and applying a customer lens to everything you do
• Open to learning new technology and platforms such as Salesforce

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So, why join us?

There’s something special about being part of ANZ. From the moment you join us, you’re part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.

But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.

We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.

You’ll also enjoy working in a diverse and inclusive workplace where the different backgrounds, perspectives and life experiences of our people are celebrated. We encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

To find out more about working at ANZ or to view other opportunities visit www.careers.anz.com. You may apply for this role by visiting ANZ Careers and searching for reference number 54838

Job Posting End Date

November 24, 11.59pm, (Melbourne Australia)