• Job Description

  Req#: 22442BR
  • Postgraduate qualification MBA/Finance/HR/Operations/PM or a professional credential relevant to the role.
  • Minimum 15 years’ experience in managing and leading the support services in a large organization.
  • Excellent and concise spoken and written English communication skills. A strong communicator with the ability to act with clarity and consistency.
  • Strong experience working with Global stakeholders and collaborating across various levels of leadership across multiple shared services offerings (e.g., admin, HR, IT, procurement).
  • Proven experience in creating strategic plans aligned with high-level organizational goals; and leading the achievement of strategic goals and objectives by delivering high-quality customer-focused services.
  • Strong people management skills with demonstrated ability to build high-performing teams.
  • Excellent organization, planning and project management skills with a high attention to detail.
  • Experience with development of data management systems/analysis tools (e.g., Power BI) considered an asset.
  • Demonstrated experience coaching/mentoring and building high performing teams.
  • Results-oriented and ability to achieve high quality results consistent with the organization’s standards.
  • Anticipates change in order to adapt plans and priorities. Delivers excellence.
  • Embraces and promotes an open and inclusive culture in service delivery. Has strong interpersonal skills with the ability and desire to collaborate and interact with multiple stakeholders. Grow with the best. Join a smart, creative, and inspired team that works to support operational excellence. The Stantec community unites more than 26,000 employees working in over 400 locations across 6 continents. Our Functional Services Teams (FSTs) include Corporate Development, Finance, HR, HSSE, IT, Legal, Marketing/Communications, Practice Services and Real Estate and Procurement. Bringing together individuals with diverse backgrounds, talents, and expertise, our FSTs are vital to making our Company stronger.
  Are you ready to wake up every day feeling inspired, excited about your job, and do you like to be part of a winning team? Are you looking for an opportunity where you can work with and be inspired by amazing creative colleagues, make an impact on your community, gain valuable experience, and build your career? Meet Stantec. Ranked as one of the most sustainable companies in the world, the people we work with are cool, and we want you to have a future here.
  Our people are at the core of everything we do. Driven by a culture of inclusion, we offer dozens of employee resource groups, growth opportunities, and flexible work arrangements. We understand that the tools for success look different for everyone, and we’re committed to providing each employee with the support and flexibility they need to thrive.
  We are looking for our next leadership team member – someone who has a strategic vision for the future and is excited to grow a multi-disciplinary, high performing team to serve our regions across the globe and develop new opportunities for our Pune operation.
  
  We are hiring Shared Services Manager for Pune location who will work in conjunction with internal stakeholders from across the organization, responsible for designing and delivering the shared services teams’ long-term strategic roadmap and delivering against the associated strategies.
  
  
  Key Accountabilities:
  • Manage day to day operations of the shared services business centre(s) & oversee internal operations.
  
  • Develop and implement strategies for delivering high-quality services that meet the needs of the organization's various business centres across globe.
  • Fostering strong relationships with key stakeholders, including business centre leaders outside of Pune, understand their needs and requirements and ensure that shared services are aligned with the overall business strategy.
  • Lead new projects/process transitions which can be based on either systems or people and executing them in a successful manner.
  
  • Support our strategic growth priorities including recruitment, engagement and retention initiatives.
  • Hire, train and/or develop a high performing team. Provide mentoring/coaching, develop leadership skills, provide inputs to and manage career development and annual performance management goals.
  • Manage and lead teams of professionals who provide services across multiple functions globally, ensuring that they have the resources and support needed to perform their roles effectively.
  
  • Collaborate with internal stakeholders outside of India, to identify opportunities for process improvements and service excellence.
  • Develop and maintain service levels and ensure they are met or exceeded. Play an enabler role in various business processes to deliver the highest quality of services. Drive cross collaboration in the teams and support the regions to achieve the desired customer experience.
  • Develop, streamline, and automate systems/processes to enhance operational effectiveness and work towards continuous improvement.
  • Define key metrics for business centre performance, measuring and benchmarking performance
  
  • Accountable for administrative budget management and approvals.

• About the company

  Stantec is committed to being an employer of choice. We understand that achieving this is beyond recruiting talented individuals from outside of the organization, it is about retaining and inspiring our current employees to achieve their full potential by engaging in meaningful skill and career development opportunities. Please search all job opportunities available to employees and find your next opportunity.

Notice