• Job Description

  Req#: SHIFT005035

  Summary: Supervises to ensure smooth and efficient service throughout all food and beverage outlets in
  the casino, ensuring staff meets service and liquor control standards.

  Engagement Expectations:
  We believe that team member engagement is the basis for a great culture and superior guest service.
  During every interaction, we display three behaviors:
   Smile, display energy and open body language.
   Proactively greet team members and guests, initiating interaction to provide service.
   Always use a positive parting remark to end the conversation
  Essential Job Functions:
   Responds to guest and Team Members’ needs and resolves complaints and issues.
   Inspects food and beverage outlets and observes workers and patrons to ensure compliance with
  occupational, health, and safety standards.
   Ensures compliance with liquor control regulations.
   Controls labor and operating expenses.
   Schedules and directs staff in the performance of work assignments.
   Maintains high food, service and health and safety standards.
   Maintains high visibility in the outlets.
   Ensures compliance with regulatory controls both internal and external including but not limited
  to state and federal laws and the Pennsylvania Gaming Control Board regulations.
   Hires, trains and manages Team Members in accordance with organizational and approved
  departmental standards, policies and programs.
   Performs all other duties as assigned.
  Qualifications:
   Must be 18 years of age or older.
   High school diploma or equivalent.
   Two or more years related experience.

  SugarHouse HSP Gaming, LP
  d/b/a Rivers Casino Philadelphia
  Accounting and Internal Controls
  Exhibit 465a.11 A-Food and Beverage-Administration Job Compendium

  Date Finalized by PGCB: May 4, 2023
  Date Submitted to PGCB: March 19, 2023
  Previously Submitted to PGCB: August 25, 2022
  Previously Finalized by PGCB: September 20, 2022

  SugarHouse HSP Gaming, LP. Page 61 of 75
   Knowledge of POS systems and state liquor law.
   Must be available to work flexible shifts, weekends and holidays.
   Ability to obtain and maintain all necessary licensing.

  Physical and Mental Demands:
   Regularly required to see, hear, talk, stand and walk; use hands to finger, handle, or feel; reach
  with hands and arms.
   Must occasionally lift and/or move up to 25 pounds.
   Regularly required to stoop or kneel and stand for long periods of time.
   Regularly required to move with a sense of urgency, including pivoting and shuffling.
   Able to interact with others while maintaining a positive and professional demeanor in a work
  environment that is frequently faced paced and noisy.

  Equal Opportunity Employer
  This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• About the company

  Rivers Casino offers the very best in casinos, hotels, restaurants, concerts, and entertainment. Visit us in Des Plaines, IL, Philadelphia, PA, Pittsburgh, PA and Schenectady, NY.

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