Overview

Direct Spa team members, products, and environment to ensure a positive Spa experience resulting in repeat/increased visits and increased purchase of products and services.

Responsibilities

• Maintain all licenses required for the position and ensure all associates maintain required licenses/certifications.
• Role model/promote discretion and confidentiality regarding guest information and shared conversations.
• Oversee daily work assignments, performance, and guest interaction of Spa employees.
• Ensure appropriate staffing to ensure guest satisfaction, Spa safety and cleanliness.
• Investigate and resolve guest situations to best satisfy the guest and maintain good business practices.
• Prepare and process daily reports; point out trends or other points of significance to department management.
• Order supplies, inventory, and set up retail displays that attract guest attention and result in increased sales.
• Develop new ideas to promote additional revenue generation.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns and observations
• Must maintain a clean, safe, hazard free work environment.
• Must follow all safety guidelines and procedures outlined within company standards.
• Select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
• Perform general administrative duties.
• Other duties as assigned.

Qualifications

• High School Diploma or equivalent is required, along with three (3) to five (5) years of customer service/guest relations experience or an equivalent combination of education and experience.
• Prior supervisory experience of at least three (3) years required, along with prior Luxury Spa Leadership experience of at least one (1) year.
• A four-year degree in Hospitality Management is preferred.

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