• Job Description

  Req#: 5001017086506

  Job Title

  Shift Supervisor- Price Hill-0008

  Req Number

  24-056

  Job Description

  The Key Holder/Shift Supervisor is responsible for effectively managing the restaurant during on-peak hours (considered as opening and closing shifts) to contribute to the overall success of the restaurant, and its’ alignment with Frisch’s vision to be the “Best Place to Work, Eat and Own”. The Key Holder/Shift Supervisor is accountable for guest satisfaction, the financial performance, food safety, quality of service, and safety/security during non-peak hours. This position will help reinforce the Frisch’s culture while on duty by mentoring, coaching and developing the hourly team members to help them be successful.
  Essential Duties/Responsibilities:
   Responsible for fostering an environment designed to provide an outstanding internal (employee) and external customer experience.
   Ensure successful promotion and publicizing of the brand within the guidelines established by the Marketing Department to grow sales and customer counts.
   Responsible for ensuring product quality, production and service standards are met through direct supervision, coordination and delegation of key operational tasks.
   Responsible for ensuring cash controls are maintained by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
   Ensure product is always on hand, through systematic ordering, bringing any serious concerns to the attention of the GM and/or AGM.
   Verify orders and ensure product is stored according to policy and food safety standards.
   Responsible for continually providing leadership and guidance, by role modeling how to deliver an outstanding guest experience, as well as how to properly execute all standards with the restaurant.
   Train all team members to focus on exceeding guest expectations through execution of friendliness, courtesy, product quality, cleanliness and service standards.
   Responsible for ensuring all food safety procedures are being executed and followed during their shift in accordance with company policy and health/sanitation regulations.
   Ensure building, grounds and all work areas are clean, well maintained and inviting to guests at all times.
   Identify and report any equipment that is in need of repair or any safety concerns in a timely manner.
  Job Details:
  Job Title: Shift Supervisor
  Job Code: 82814
  Reports To: General Manager
  For Compensation Use Only:
  Grade:
  FLSA: Non-Exempt
  Effective Date: 4-27-22
  Frisch’s Job Description
  Education and Qualifications:
   Six months to one year of Frisch’s operations experience.
   Demonstration of skills required to successfully supervise operations.
   Excellent oral communication skills and the ability to deal with irate guests in a calm professional manner.
   Excellent interpersonal skills are necessary.
   Must be focused on internal customer service and be a strong team player who demonstrates an enthusiastic, energetic can-do approach to problem solving.
  Certification/licenses/registrations:
   None
  Language Skills:
   English
  Physical demands:
   Must be able to stand for long periods.
   Good agility necessary to lift and carry up to 50 lbs.
   Bending, reaching and climbing.
   Must be able to walk in and out of refrigerated areas.
   Must be able to work around steam, hot and cold foods and ice.
  Work environment:
   Frequent guest contact
   Working with cooking equipment
   Slippery walking surfaces

  Location(s)

  5216 Glenway Avenue, Cincinnati, Ohio 45238

  Position Classification

  Full-time

• About the company

  Frisch's Big Boy is a regional Big Boy restaurant chain with headquarters in Cincinnati, Ohio. For many years a Big Boy franchisee, in 2001, Frisch's became the exclusive owner of the Big Boy trademark in Indiana, Kentucky, and most of Ohio and Tennessee, and is no longer affiliated with Big Boy Restaurant Group.

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