Marshfield Medical Center - Weston
SHP Customer Service Representative I (Remote Option within member service area)
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Job Description
- Req#: R-0044828
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Remote work option available after successful completion of the initial training period
- Supportive and collaborative work environment
- Chance to make a positive impact on member satisfaction and experience
- Regular full-time position with a consistent schedule (Mon-Fri; day shifts)
What to Expect (Job Responsibilities):
- Provide exceptional customer service to members regarding inquiries related to major product lines (Medicare Advantage or Commercial/Marketplace)
- Interact with members, applicants, providers, and agents via telephone to resolve concerns
- Research and resolve customer inquiries in a timely manner
- Escalate complex issues to a Benefit Specialist as needed
- Participate in ongoing training and coaching to enhance customer service skills
What is Required (Qualifications):
- Minimum educational requirement: High School Diploma or equivalent
- Two years of customer service experience, demonstrating proficiency in high-pressure situations
- Exceptional verbal and written communication skills
- Must be available and punctual for scheduled work shifts
- Employee must not have been excluded from participation in any federally funded program, including Medicare and Medicaid
How to Stand Out (Preferred Qualifications):
- Associate or Bachelor’s Degree in business administration
- Experience working in a health insurance call center
- State of Wisconsin Insurance Agent’s license
#HealthcareServices #CustomerService #RemoteWork #CareerOpportunity #EqualOpportunityEmployer
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