• Job Description

  Req#: 283925

  TCS is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity and is reflected in our people stories across our workforce implemented through equitable workplace policies and processes.

  About TCS:

  TCS operates on a global scale, with a diverse talent base of more than 600,000 associates representing 153 nationalities across 55 countries. TCS has been recognized as a Global Top Employer by the Top Employers Institute - one of only eight companies worldwide to have achieved this status. Our organizational structure is domain-led and designed to offer businesses a single window into industry-specific solutions. Our agile industry units have embedded capabilities to enable rapid responses that provide a competitive edge to our customers. This, coupled with a unique Global Network Delivery Model™ (GNDM™), is recognized as the current benchmark of excellence in technology deployment. We have made significant investments in digital technology, horizontal, and vertical platforms, allowing us to successfully serve our clients for over 50 years.

  Required Skill and Responsibilities

  • Siebel administration skills on IP17 and later
  • Experience in installing, upgrade and configure Siebel servers (IP16 and later)
  • Configure Siebel servers for Single Sign On (SSO) with Windows authentication, Communication (CTI), Campaign Management, Email
  • Configure Siebel components for integrations with Siebel (IP16 and later) – Symbolic URL, Outbound and Inbound Web Services
  • Configure and administration setup for Open UI
  • Troubleshooting on Siebel server and end user for crashes, root cause analysis for outages
  • Work allocation and distribution using Jira, Service Now

  Good to have skills:

  • Good knowledge of ITIL processes
  • Support evaluations and procurement of new hardware

  Key responsibilities:

  • Provide level 3 support for CTMS end users for server and application problems via incident, request, change and problem management processes
  • Interact with software vendors, Infrastructure services, and/or Applications Development to restore service and/or correct core problems
  • Communicate IT issues to business units at various levels of seniority
  • Manage and coordinate the implementation of internal, external and off-the-shelf business applications with all IT and business groups
  • Coordinate validation activities related to the deployment of business applications
  • Produce and assist training and communication programs
  • Coordinate with internal and external service providers in the area of incident, problem, and change management, capacity planning and troubleshooting, representing the interests of supported business groups
  • Work closely with customers to identify business requirements and opportunities in relation to IT systems and services
  • Identify and assess technologies, skills, and resources required
  • Support evaluations and procurement of new hardware
  • Support vendor contracts to established service level agreements
  • Assist in the production of the data model and the systems architecture
  • Assist in the selection of hardware and software including due diligence activities
  • Maintain knowledge of the IT industry, analyze the abilities of tools and technologies, and compare with the needs of the business, recommend potential solutions to managers within the business.

  Tata Consultancy Serv ices Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodations during the recruitment and selection process, please inform Human Resource.

  Thank you for your interest in TCS. Candidates that meet the qualification for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.

• About the company

  Tata Consultancy Services is an Indian multinational information technology services and consulting company headquartered in Mumbai, Maharashtra, India with its largest campus located in Chennai, Tamil Nadu, India.

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