• Job Description

  Req#: 1006793

  SHIFT:

  Day (United States of America)

  Seeking Breakthrough Makers
  Children’s Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.
  At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care—and your career.
  CHOP’s Commitment to Diversity, Equity, and Inclusion
  CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children.
  We strongly encourage all candidates of diverse backgrounds and lived experiences to apply.
  
  A Brief Overview
  The Signature Services Officer is a "face of the Foundation" to patient families and will foster greater understanding among CHOP patients and caregivers about the role of philanthropy in sustaining the Hospital. They will facilitate long-term relationships between patient families and The Children's Hospital by serving as a conduit. They will demonstrate strong interpersonal skills and develop institutional credibility to create a meaningful hospital experience for patient families. The Signature Services Officer will work directly with Foundation colleagues to manage a portfolio of grateful patient families and develop strategies for moves management. They will play a pivotal role in identifying and qualifying prospective grateful families and provide introduction to Foundation staff members while ensuring complete confidentiality. This position reports to the Director of Signature Services and does not have direct fundraising expectations.
  
  What you will do

  • Build a grateful patient pipeline and partner with Development team for prospect strategy and implementation
  • Review daily in-patient prospect lists with Director of Signature Services
  • Provide gift officers with leads and assessments of prospects
  • Visit highly-rated prospects
  • When appropriate, introduce development officer
  • Work with physicians and nurses to identify grateful patient families and generate referrals
  • Maintain grateful family referrals and utilize the database to enter actions in a timely fashion and generate activity reports
  • Meet HIPAA-compliant standards
  • Provide services to patient families
  • Assist with logistics of hospital stays and outpatient visits, provide general orientation to patient families regarding hospital resources
  • Resolve patients' paperwork issues, act as personal healthcare resource advocate
  • Communicate with staff daily to assist with any special needs they may know of from patients on their units and/or to let them know of any concerns the patient may have that they are unable to resolve
  • Facilitate contacts and arrange appointments at other healthcare institutions as required
  • Drive Signature Services program growth
  • Help to establish processes to improve communication across multiple departments that impact Signature Services
  • Make recommendations to the Director of Signature Services to enhance service quality, and monitor results
  • Maintain relationships with external partners to drive referrals to the Signature Services program

  Education Qualifications

  • Bachelor's Degree Required

  Experience Qualifications

  • At least three (3) years experience working in a medical/hospital environment with patient families, clinicians, staff and administration Required

  Skills and Abilities

  • Understanding of fundraising and the culture of philanthropy
  • Knowledge of pediatric hospital culture
  • Work experience that demonstrates meaningful relationship-building
  • Competence regarding legal and ethical issues related to patient data and HIPAA
  • A highly disciplined disposition with proven ability to accomplish goals, meet deadlines and create outcomes
  • Excellent interpersonal and communication skills
  • Competence regarding legal and ethical issues related to patient data and HIPAA
  • A highly disciplined disposition with proven ability to accomplish goals, meet deadlines and create outcomes
  • Excellent interpersonal and communication skills
  • A sincere appreciation for people and how they are each uniquely motivated.
  • Poised and engaging, empathetic communications style based on natural warmth and enthusiasm
  • Fast-paced and results oriented with the ability to work in a timely manner with multiple deadlines and competing requirements
  • Strong written, presentation, verbal, organizational, and interpersonal skills; demonstrated ability to relate well to individuals from diverse backgrounds.
  • Good judgement, professionalism and the highest standards of ethical conduct
  • Demonstrated comfort handling challenging or emotional situations, and engaging with a wide range of individuals and communities
  • Knowledge and proficiency in Microsoft Office products
  • Understanding and knowledge of database systems; Salesforce preferred
  • Work experience that demonstrates meaningful relationship-building preferred
  • Background in medical fundraising or hospital operations with fundraising experience preferred

  
  To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must be fully vaccinated against COVID-19 and receive an annual influenza vaccine. Learn more.
  Employees may request exemptions for valid religious and medical reasons. Start dates may be delayed until candidates are immunized or exemption requests are reviewed.
  EEO / VEVRAA Federal Contractor | Tobacco Statement

• About the company

  The Children's Hospital of Philadelphia is a children's hospital in Philadelphia, Pennsylvania, with its primary campus located in the University City neighborhood of West Philadelphia in the campus of the University of Pennsylvania.

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