NHS
Single Point of Access Administrator
This job is now closed
Job Description
- Req#: C9236-25-1110?language=en&page=524&sort=publicationDateDesc
- RSA 3 or NVQ3 or equivalent in Administration
- Systm 1 trained
- ECDL or similar
- Able to demonstrate experience of working with the general public in a service environment
- High level of secretarial and administrative competence. Ability to demonstrate a high level of accuracy.
- Understanding of patient pathways within the NHS.
- NHS experience or experience of working in public sector
- Experience of working within a call centre environment or community service.
- Experience of using an electronic patient appointment and record system
- Good IT Knowledge of Microsoft applications
- RSA 3 or NVQ3 or equivalent in Administration
- Systm 1 trained
- ECDL or similar
- Able to demonstrate experience of working with the general public in a service environment
- High level of secretarial and administrative competence. Ability to demonstrate a high level of accuracy.
- Understanding of patient pathways within the NHS.
- NHS experience or experience of working in public sector
- Experience of working within a call centre environment or community service.
- Experience of using an electronic patient appointment and record system
- Good IT Knowledge of Microsoft applications
Job summary
The Heywood, Middleton and Rochdale (HMR) Single Point of Access service is a friendly, forward thinking and inviting team based at Nye Bevan House in Rochdale.
The purpose of the Single Point of Access is to receive and process referrals for the services of Podiatry and Adult Musculoskeletal Physiotherapy, making onward bookings into assessment and treatment clinics held within the HMR community or at Rochdale Infirmary. The department also manages the processing of a significant number of hospital referrals from GP practices including the appointing of referrals for suspected cancer which must be appointed to a hospital clinic within a very tight time-frame.
Main duties of the job
The post holder will be responsible for the receipt and processing of patient referrals and appointment bookings received by the Single Point of access (SPOA). The SPOA receives referrals for hospital specialities, Musculoskeletal (MSK) Physiotherapy and Podiatry. The post holder will will be delegated a primary area of responsibility e.g. MSK Physiotherapy but will also support other functions as required.
There is also a requirement for reception duties on a rota basis to support the receipt of patients into the MSK Physiotherapy department at Nye Bevan House. Reception and administration duties at the MSK Physiotherapy department at Rochdale Infirmary may be required in times of leave.
The post-holder may also be required to undertake general office duties and arrange patient transport/interpretation services.
The post-holder will also be required to undertake delegated clinical administration tasks e.g. obtaining diagnostic investigation results, uploading clinical information into the patients electronic record, processing of onward referrals/diagnostic investigation requests and supporting queries to other departments.
About us
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.
As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.
In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
We are currently in process of updating our values. For the latest information around our values and behaviours, please visit our careers website www.careers.northerncarealliance.nhs.uk
Details
Date posted
18 June 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,625 to £25,674 a year pro rata
Contract
Permanent
Working pattern
Part-time, Home or remote working
Reference number
236-RCO-AC160-25
Job locations
Nye Bevan House
Maclure Road
Rochdale
OL11 1DN
Job descriptionJob description
Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website:www.careers.northerncarealliance.nhs.uk
Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website:www.careers.northerncarealliance.nhs.uk
Person SpecificationPerson Specification
Qualification
Essential
Desirable
Experience
Essential
Desirable
Knowledge
Essential
Qualification
Essential
Desirable
Experience
Essential
Desirable
Knowledge
Essential
Additional informationDisclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Northern Care Alliance NHS Foundation Trust
Address
Nye Bevan House
Maclure Road
Rochdale
OL11 1DN
Employer's website
https://www.northerncarealliance.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Northern Care Alliance NHS Foundation Trust
Address
Nye Bevan House
Maclure Road
Rochdale
OL11 1DN
Employer's website
https://www.northerncarealliance.nhs.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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