Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Site Director will oversee the coordination of social services and overall program operations at Baisley Pond Park Residences affordable housing services program for DSS-referred households. The Site Director provides guidance and supervision, as well as creating systems that enhance services. The Site Director will:

· Supervise the coordination of services and all program staff ensuring daily activities are held according to program protocols and is line with RiseBoro’s mission.

· Hire qualified team members and ensure staff have the resources they need to succeed.

· In collaboration with the Program Operations Manager and Tenant Services Supervisors, receive referrals for tenant placement, review all documentation, schedule, and conduct apartment viewings for incoming tenants.

· Participate in weekly supervision, including case conferences, with staff to ensure appropriate delivery of services, tenant, and programmatic success, assess staff performance, and provide support for job improvement.

· Partner with Director of Affordable Housing Services and Director of Supportive Services on program buildout at its inception

· Track programmatic impact measurements as well as funder-required milestones reporting

· Develop and maintain relationships with contract managers and other funder partners to ensure the success of the program

· Develop strong relationships with community agencies, businesses, community leaders, and neighborhood-based organizations (Community Boards, Police Precincts, local service providers, community groups, etc.) and developing additional program resources when appropriate

· Liaise with community members to ensure positive neighbor relationships; participate in community meetings as the need arises

· Support the development of needs assessments and ongoing, tenant-centered service plans with all tenants and their respective Tenant Services Coordinator.

· In partnership with the Program Operations Manager, develop and maintain an ongoing project tracker to support and enhance programmatic efforts and ensure successful outcomes for tenants

· Provide conflict resolution, crisis intervention, and crisis de-escalation, as need arises.

· Approve and submit accurate timecards for all direct reports.

· Establish and maintain a rotating on call assignment and emergency phone protocols.

· Complete and submit reports to Director of Affordable Housing Services and Director of Supportive Services for review and submission to funding source and RiseBoro Board of Directors.

· Maintain ongoing and close communication with the property management team on tenant and building matters; ensure the building operations are aligned with contractual and programmatic expectations

· Initiate disciplinary action and develop performance improvement plans for staff as needed; conduct annual performance evaluations and assist staff in the creation of goals for improved program implementation

· Participate in funder-required service provider meetings and audit preparation efforts

· Lead the development and implementation of improvement plans and/or best practices based on funder feedback after programmatic site visits

· Work with Director of Affordable Housing Services to ensure contractual and fiscal compliance; report any deficiencies and recommend solutions.

· Additional responsibilities may be added as position evolves.

COMPETENCIES

· Dynamic, able to multi-task, problem solve, and work independently with strong leadership and decision-making abilities

· Team player and willing to work with a diverse population

· Excellent written and interpersonal skills

· Experience working with previously homeless individuals and families

· Flexible to accommodate weekend and evening hours as the need arises

· Commitment to RiseBoro’s mission of unleashing the potential of communities to thrive, no matter the odds

· At least 2 years of supervisory experience

EDUCATION AND EXPERIENCE REQUIREMENTS

Master’s Degree in social work or related human services field required with at least 2 years of relevant social service experience, particularly serving the homeless and previously homeless population

Qualifications

It is the policy of RiseBoro to provide equal employment opportunity to all employees and applicants for employment. No individual will be discriminated against on the basis of race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including but not limited to, recruitment, hiring, job placement, compensation, benefits, training and apprenticeship, employee development, promotion, demotion, discipline, transfer, lay-off, recall, and termination. RiseBoro makes reasonable accommodations based on religion and/or disability as required by law, and requests for accommodation are to be directed to the Human Resources Department.