• Job Description

  Req#: R189441

  About the Role

  Site Merchandise Coordinator role is critical to the day-to-day operations to Gap Online. The role is a part of a dynamic and high-performing team that prides on blending the art and science of site merchandising. The role is responsible for the overall site experience and ensuring it aligns with the product to site strategy, promotional messaging, pricing, homepage & emails. Through a customer-curious lens, you will collaborate with your Site Merchandising business function, Merchandising, Marketing, Ecom Operations, Promotions, Sample and Photo Studio teams to produce a best-in-class online shopping experience. The Merchant Coordinator will become an expert in utilizing and navigating our product-to-site pipeline, our product management tools, and manage a substantial volume of executional tasks within a fast-paced environment.

  What You'll Do

  • Responsible for various website QA and setup including: product and category linking, customer facing marketing flags, promotional code set-up, and ensuring the correct promo messaging is reflected in content, always keeping the customer POV top of mind

  • Assist with site management to create a compelling product experience on the site with intuitive category navigation

  • Act as an active participant in the alignment of the site navigation, product photography, marketing and copy strategies

  • Assist Site Merchant with weekly site review meetings to discuss upcoming marketing, site expectations from homepage to emails, as well as, discuss current site/category needs

  • Liaising with Merchandising, Marketing, Ecom Ops partners and fellow Site Merch Coordinators to update and troubleshoot products tied to promotional events

  • Troubleshoot problems and influence resolution across functions. Produces work that is efficient, accurate and detail-oriented.

  • Ensuring accuracy and high-quality work across the site, with an understanding of its impact on the customer experience

  • Manages quarterly photography shot requests and ensures that while in-season, Photo teams are tracking to photography standards set in place

  • Support with competitive market analysis based on key product initiatives

  • Support site merch team on product setup with 3rd party tools and test initiatives: search, product recommendations, outfitting modules, etc

  • Open tickets & connect with Web Support teams as any issues arise

  Who You Are

  • Passionate about the customer, our product, and the online shopping experience

  • Strong product aesthetic eye, love fashion and are an avid online shopper

  • Excellent organizational and prioritization skills in a fast-paced dynamic environment

  • Ability to execute detail-oriented work with a high level of accuracy and attention to detail

  • Strong verbal and written communication skills

  • Comfortable learning new site tools and shifting priorities

  • Collaborative and team-oriented

  • Understand customer “journey” and motivated to improve on it

  • Recognize and act on inconsistencies in data, site experience or results

  • Experience with or prior exposure to content/product management systems

  • Strong computer skills, in-depth knowledge of Microsoft Excel and Word

  • 1-2 years of ecommerce, retail or merchandising experience

  • Bachelors' degree

• About the company

  Gap Inc. is the largest specialty retailer in the United States, and is 3rd in total international locations, behind Inditex Group and H&M. As of September 2008, the company has approximately 135,000 employees and operates 3,727 stores worldwide, of which 2,406 are located in the U.S.

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