• Job Description

  Req#: 545485

  Position Overview

  The Site Operations Assistant Manager supports the Account Manager in overseeing day-to-day contract security operations at the assigned site. This field-based role ensures all security personnel perform their duties according to client expectations, company standards, and site requirements. Acting as a shift leader and point of contact, the Assistant Manager plays a key role in maintaining operational consistency, team coordination, and superior service delivery.

  Key Responsibilities

  • Assist the Account Manager in managing security operations and ensuring compliance with contractual obligations.
  • Act as a shift leader, supervising on-duty officers and providing direction, coaching, and support as needed.
  • Conduct pre- and post-shift briefings and ensure all shifts are adequately staffed and deployed on time.
  • Perform regular patrols and participate in active security coverage to maintain visibility and site presence.
  • Monitor officer performance and appearance to ensure adherence to company standards and site protocols.
  • Serve as acting Account Manager during absences, covering responsibilities such as scheduling, reporting, and client communications.
  • Communicate professionally with tenants, visitors, and property staff to foster a positive and secure environment.
  • Assist with the training and onboarding of new security personnel at the site.
  • Respond to emergencies, incidents, and client concerns promptly and appropriately.
  • Complete administrative duties such as shift reports, incident documentation, and daily operational logs.
  • Collaborate with the Property Manager, Director of Security, and Account Manager on operational improvements.
  • Other duties as assigned in support of overall site operations and service excellence.

  Qualifications

  • High school diploma or GED required; some college or professional training in security or management is preferred.
  • At least 2 years of experience in security operations, with a minimum of 1 year in a supervisory or leadership role.
  • Valid security officer license (if applicable in the jurisdiction) and a clean background check.
  • Strong leadership, communication, and interpersonal skills.
  • Ability to work outdoors and remain on foot for extended periods.
  • Proficient in writing detailed reports and communicating clearly via radio and email.
  • Ability to respond effectively in high-pressure or emergency situations.
  • Flexibility to work evenings, weekends, and holidays as needed.
  • Reliable transportation and a professional appearance.
  • Ability to use basic computer systems and scheduling tools.
  • Demonstrated capability to step into a higher-level management role temporarily if required.
  • Retail management in a mall setting is preferred

  United Service Companies is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Our commitment extends beyond preventing discrimination and harassment; it’s about creating an environment where diverse backgrounds and perspectives are valued. We believe in the power of our people, the ideas they bring, and what we can accomplish together. Consistent with the Americans with Disabilities Act (ADA), all state & federal requirements, it is the policy of United Service Companies to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. United Service Companies also provides reasonable accommodations as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruitment Team 813-425-1985.In Compliance with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), we offer reasonable accommodations throughout the employment and application process.

  For more information, contact the Recruitment Team at 813-425-1985.

  United Service Companies se compromete a fomentar, cultivar y preservar una cultura de diversidad e inclusión. Ofrecemos igualdad de oportunidades de empleo (EEO) a todos los empleados y solicitantes de empleo sin importar raza, color, religión, edad, sexo, origen nacional, estado de discapacidad, genética, condición de veterano protegido, orientación sexual, identidad o expresión de género o cualquier otra característica protegida por las leyes federales, estatales o locales. Nuestro compromiso se extiende más allá de prevenir la discriminación y el acoso; se trata de crear un entorno en el que se valoren los diversos orígenes y perspectivas. Creemos en el poder de nuestra gente, las ideas que aportan y lo que podemos lograr juntos. En consistencia con la Ley de Estadounidenses con Discapacidades (ADA) y todos los requisitos estatales y federales, es política de United Service Companies proporcionar adaptaciones razonables cuando lo solicite un solicitante o empleado calificado con unadiscapacidad, a menos que dichas adaptaciones causen una dificultad excesiva. [El empleador] también proporciona adaptaciones razonables según lo exige la Ley de Equidad para Trabajadoras Embarazadas (PWFA, por sus siglas en inglés) para limitaciones relacionadas con el embarazo, el parto o condiciones médicas relacionadas. La política sobre solicitudes de adaptaciones razonables se aplica a todos los aspectos del empleo, incluido el proceso de solicitud.

  Si necesita una adaptación razonable, comuníquese con el Equipo de Reclutamiento al 813-425-1985.

  
  

• About the company

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