• Job Description

  Req#: REF63433K

  Company Description

  At H&M Group, we believe in making great design available to everyone. It’s essential in everything we do. Our family of brands — H&M, COS, Monki, Weekday, & Other Stories, H&M Home, ARKET, Afound and Itsapark — offer customers around the world a wealth of fashion, beauty, accessories and homeware, as well as modern menus with fresh and local produce at some of the brands’ in-store eateries.

  But design is so much more than just products; it’s about clever design processes, efficient product flows, creating experiences that enrich, and smart solutions that benefit all our customers.

  Sustainability is always at the core of our business. Not only because we like to do what’s right — but it’s also beneficial for our business. We will continue to push for change and lead the way towards a more inclusive and sustainable fashion future.

  Do you want to join us? We will trust you with great responsibility right from the start, reward a passionate mindset and encourage an entrepreneurial spirit. When you start a career with H&M Group, there’s no limit to where it can take you.

  Job Description

  We are looking for a Site Reliability Engineer within eCommerce with experience of Headless SaaS (e.g., a headless CMS experience) and API based commerce frameworks and managed cloud services (e.g., managed Kubernetes). You will work within our SRE Capability supporting the next generation customer experience by blending fashion and tech. You will be a valuable resource in our journey to build the SRE Capability, ensuring that we have the next generation support to our headless and decomposed commerce platform. Your work will be important to all supported teams, ensuring a seamless shopping experience. You will work together with other experts in a cross-functional team and be the Reliability expert in that team.

  Core Responsibilities includes but is not limited to:

  • Work in a cross functional team working with Reliability as Expertise in a product or a product area.
  • Apply Reliability engineering practices with support from SRE governance teams.
  • Ensure delivery quality and supply KPI reporting.
  • Collaborate closely within product teams to ensure predictable operations and minimal disruptions to Production.
  • Collaborate closely within your Capability, share best practices as well as discuss and improve on operations ways of working.
  • Work together in a cross-functional product team to monitor, manage, and resolve issues of the supported applications.
  • Technical analysis, troubleshooting of complex issues/Incidents in production.
  • Improve monitoring performance by focusing on preventive measures.
  • Product Improvements (code & log analysis).
  • Continuous improvement on proactive monitoring, housekeeping automation to proactively detect and avoid incidents.
  • Ensure environment stability and reliability.
  • Automate processes impacting development and production leveraging tools and building scripted solutions.
  • Participate in On-Call technical support to resolve business critical incidents.

  Qualifications

  • 3-5 years of experience in Site Reliability Engineering, maintenance & operations and/or development.
  • Strong working experience eCommerce.
  • Strong working experience in DevOps practices (automated testing, CI/CD etc.).
  • Experience within solutions architecture and how to fast pinpoint causes of issues.
  • Experience from working with API-based frameworks (e.g., Commerce tools or Fabric is ideal).
  • Experience from ITIL support processes and ITSM tools (e.g., ServiceNow) in a microservices context.
  • Familiarity with common tech stacks in Headless Ecommerce is a nice to have.
  • Experience of maintaining/supporting and/or developing desktop and mobile applications.
  • Knowledge of design principles and fundamentals of solutions architecture is a plus.
  • Understanding of performance engineering (Application Reliability).
  • Knowledge of multiple front-end languages and libraries (ReactJS, React Native, NodeJS).
  • Experience in building CI/CD workflows using GitHub Actions.
  • Knowledge of Azure DevOps and/or other cloud environments is nice to have.
  • Experience working on cloud-based infrastructure e.g., Azure and GCP.
  • Experience in provisioning Infra resources leveraging Infra as Code (Terraform / Ansible).
  • A passion for problem solving with strong analytical capabilities.
  • Stay current on technical trends to suggest innovative tools and approaches to interesting problems.
  • Know at least one of {Python, Ruby, Java, C#, Go} at an intermediate level.
  • Experience in monitoring tools (Splunk, Grafana etc.).
  • Experience working through SRE Metrics such as SLI, SLO and Error Budget.
  • Experience with managed cloud Kubernetes services (e.g. AKS, GKE).

  Additional Information

  This is a Full-time role based in Bangalore.

  If you feel that your experience, skills and ambitions are right for this role, please send your resume (no need for cover letter).

  We look forward to receiving your application!

  H&M Group is committed to creating a Diverse & Inclusive environment and we are actively looking for qualified candidates irrespective of race, gender, gender identity, sexual orientation, ethnicity, religion, national origin, disability or age.

• About the company

  Hennes & Mauritz AB is a Swedish multinational clothing-retail company known for its fast-fashion clothing for men, women, teenagers and children.

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