• Job Description

  Req#: R-00235526

  Join us as a Site Reliability Engineer, Payments

  • Join our Chief Digital Information Office in Commercial & Institutional, where we harness technology innovation, business agility and one-bank collaboration to push the boundaries of what’s possible for our customers
  • The wellbeing and growth of our people is fundamental to our shared success, which is why we’re passionate about cultivating an environment that fosters inclusion and champions potential
  • Our journey will be challenging and complex, but truly transformative – so if you’re ready to stretch your capability, gain unique experience and shape the future banking experience for generations to come, this is your opportunity
  • To take on this role, you'll need to have the flexibility to support the team as part of the on-call support rota

  What you'll do

  You’re joining a team that’s passionate about the customer vision and innovating all aspects of our customers’ day to day needs. Aligned to our ‘Manage My Money’ customer goal, you’ll be working with your colleagues to deliver the technology strategic roadmap, while ensuring the right balance between our business goals and building future technology, at the right cost.

  As our Site Reliability Engineer, you’ll work alongside colleagues and feature team members to meet defined service level objectives and continually improve systems and environments. You’ll proactively contribute new ideas and innovations to meet short term and longer term goals while at the same time balancing and managing risk. You’ll also be accountable for the day to day health of both production and non-production environments, responding to incidents as required.

  A typical day will involve:

  • Ensuring services operate within service level objectives
  • Identifying and automating manual tasks
  • Implementing observability solutions
  • Ensuring thorough understanding of customer and colleague journeys that traverse the applications
  • Ensuring in depth understanding of the full tech stack on which the application resides and depends on

  The skills you'll need

  We’re looking for someone with strong knowledge of reliability systems thinking and experience of software engineering. You’ll need experience of using a data driven and scientific approach to fact finding. You’ll have strong troubleshooting skills using Kepner Tregoe or similar, preferably with a related qualification. We’ll also look for financial services knowledge, and the ability to identify wider business impact, risk and opportunity, and make connections across key outputs and processes.

  You'll also need:

  • Experience of supporting live production services, finding improvements to mean time to resolution (MTTR)
  • Experience in root cause investigation and identification of mitigations that will reduce and eliminate service impact
  • Hands-on experience of configuring and tuning standard observability tooling
  • Experience of taking on the support of new application and major releases into production
  • Knowledge of ITIL processes
  • Knowledge of IT security principles along with tools and techniques to prevent compliance breaches
  • Experience of deployment and release services, automation and troubleshooting is desirable

  Hours

  35

  Job Posting Closing Date:

  12/09/2024

  Ways of Working:Hybrid

• About the company

  NatWest Group plc, is a majority state-owned British banking and insurance holding company, based in Edinburgh, Scotland.

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