LanceSoft
Site Reliability Engineer (SRE), ServiceNow, Application Infrastructure
7 days agoWhat's your preference?
Job Description
- Req#: 25-319517
Experience Level: Level 4 (advanced): 7-15 years
Job Level: FTC
Location: Montreal (Day 1 onboarding onsite / in office presence 3x week
The Application Infrastructure (AI) department is seeking a Site Reliability Engineer (SRE) to help drive the reliability engineering, operations and customer support services for ***'s ServiceNow SaaS implementation. Reporting to a Site Reliability Engineering & Operations Lead.
This role requires delivering a range of SRE practices within a global community of other SREs. This means teaming up with colleagues to deliver reliable, resilient systems without wasteful operational effort.
SRE practices include task optimization and automation, prioritizing technical debt, observability and monitoring dashboards, capacity management, incident response, and problem elimination.
This position specializes in ServiceNow Software as a Service which provides a suite of IT service management capabilities and is integrated with many products such as chatbot technology, on-call escalation incident management, and a range of other on-premises infrastructure (including SQL databases, APIs, and web infrastructure).Despite the focus on value-add development and process delivery, this is also a production-side, operational role requiring participation in an on-call rotation from time to time.
Successful candidates for SRE roles in Application Infrastructure have so far come from a variety of backgrounds; maybe a developer today looking to evolve site reliability as a practice, or an infrastructure specialist with an interest in reliability and resilience principles, or a strong system admin who enjoys troubleshooting along with some task automation experience.
Prior experience in the financial services industry is not required, and we welcome candidates from all industries and backgrounds to apply.
Skills required:
• The ideal candidate would have at least one of: Software development skills in one or more programming language, e.g. Python, ServiceNow administration or development experience,
• 7 + years of experience
• Proficient oral and written communication skills
• Establishing warm, effective relationships with colleagues to collaborate on successful delivery
• A dependable team worker with demonstrated commitment to client service
• Ability to respond appropriately during occasional technical emergencies, like outages.
• Open to work in oncall rotation
Skills desired:
ServiceNow administration or development experience, although this can be acquired by the successful candidate via on the job and via training.
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//*About the company
Established in 2000, LanceSoft is a Certified MBE and Woman-Owned organization, and a pioneer in providing premium end-to-end Global Workforce Solutions and IT Services to diverse clients across various domains.
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