• Job Description

  Req#: JR1881

  At Capital Group, the success of the people who invest with us depends on the people we invest in. That’s why we offer a culture, compensation and opportunities that empower our associates to build successful and prosperous careers.

  Through nine decades, Capital’s goal has been to improve people’s lives through successful investing. We know that our history is a testament to the strength of the people we hire. Private ownership allows us to keep our eyes on the long term while more than 8,000 associates in 30+ offices around the world help our clients and each other grow and thrive every day.

  “I can be myself at work.”

  You define yourself by more than just a job title, and we want you to feel comfortable bringing your true self to work. We value your talents, your traditions, and your take on the world — everything that makes you unique. We’re working hard to advance diversity, equity and inclusion in our organization and our communities because we know that what makes us different makes us better.

  • Our culture is built on shared values that include integrity, collaboration and mutual respect. We want every associate to feel a strong sense of belonging, and know that we value and welcome their experiences, identities and ideas.
  • Our commitment to advancing diversity, equity and inclusion starts with our chairman and senior-most leaders, all of whom understand that diverse teams operating in a culture where people feel they belong produce better solutions. This commitment extends to all managers, who set the tone within their teams by welcoming and celebrating associates’ differences and unique perspectives.
  • More than 40 Capital Communities unite our people and help to develop our collective empathy through unfiltered conversations about race, ethnicity, gender, gender identity, sexual orientation, faith, disabilities, mental health and so much more.

  “I can make a good living.”

  You want to be shown how much you’re valued, which is why we offer a range of benefits to meet you where you are.

  • We offer highly competitive annual salaries and premium benefits.
  • All associates can earn two annual bonuses based on individual performance and company profitability.
  • We contribute the equivalent of 15% of annual pay (including bonuses) to each associates’ retirement plan. You don’t have to contribute anything.

  “I can have a good life.”

  You bring unique goals and interests to your job and your life. Whether you’re raising a family, you’re passionate about where you volunteer, or you want to explore different career paths, we’ll give you the resources that can set you up for success.

  • We offer associates 2-for-1 matching gifts for charitable contributions and the opportunity to secure annual grants for the organizations you love. In addition, we have offerings that support our commitment to racial equity, social justice and disaster relief. Along with our other giving programs, these gifts have poured more than $265 million into our communities in the last ten years alone.
  • We have on-demand professional development resources that allow associates to hone existing skills and learn new ones.
  • Our dress code is simple: dress for your day. We trust you to dress professionally when you need to and casually when you can.
  • We provide the flexibility to work from home or office, with a hybrid schedule that enables you to be most productive.
  • We offer generous time-away and health benefits to all associates, starting from day one.

  Can I make a living and still have a life?

  Can I find a company that cares about the causes that matter to me?

  Can I work for an investment firm that invests in me?

  Can I be a success by being myself? Can I work with a team that values my difference

  Working at Capital, I can.

  “I can succeed as a Site Services and Operations Senior Coordinator at Capital Group.”

  You’ll be part of Global Team, Office Services, whose mission is to enrich the experience of working at Capital. Through the collective effort of over 145 associates in 32 offices in 15 countries across Capital, we build and maintain a physical environment which promotes associate productivity while supporting the culture and diversity of each of our locations.

  • As a Site Services and Operations Senior Coordinator, you will serve as a steward of Capital Group’s physical work environment and associate services with a focus on the visitor experience and the security and safety of associates and office.
  • You will be an integral partner to office leadership and enrich our associate’s working experience by delivering innovative solutions and exceptional service in a fast-changing environment. You will join a global team whose scope includes site services and operations (which includes reception and visitor services, security, health and safety, food service, facility management and maintenance, etc.) with a focus on client and visitor experience, safety and security. Your experience and expertise will facilitate the execution of high quality, efficient, innovative, and cost-effective solutions, and services.

  “I am the person Capital Group is looking for.”

  • You work in an international environment with the ability to consider both the global perspective and the local culture and speak several languages (Min. French and English).
  • You have a strong customer focus and a solid experience in welcoming and greeting guests with a high level of service.
  • You can handle stressful and emergency situations with calm.
  • You have fine-tuned your communication style to influence a variety of personalities.
  • You thrive in situations where there is not a playbook with a clear-cut answer. You are not easily surprised, and you handle constantly changing circumstances with composure and diplomacy.
  • You are devoted to continuous learning and development. You find new ways of challenging yourself by asking “what if” often. Your curiosity allows you to consult in a way that adds value in many settings.
  • You are tech-savvy

  Job Profile Summary

  Demonstrates a general understanding of all functional Office Services areas and an advanced knowledge level in assigned area(s), working under direction only as needed. Provides office support services to internal customers by identifying, analyzing, and resolving business issues. Manages vendor relationships, budgets, and contract negotiations for assigned functional area(s).

  Role Description

  • Acts as a subject matter expert (SME) in the following areas: Reception, visitor and client experience, safety and security, business continuity.

  • Develops and maintains effective professional relationships with key internal customers, business units and colleagues within their local site and cross-site.
  • Ensures an appropriate level of services is provided by understanding the needs of the business and the associated business impacts. Analyzes alternatives, makes recommendations where appropriate, and/or responds with appropriate action. Proactively identifies, analyzes, and resolves business issues with minimal input and direction from manager. Develops alternatives and implements new processes. Monitors progress after resolution and adjusts as needed.
  • Directs and manages vendor relationships including providing leadership in negotiating contracts, ensuring agreed service levels are attained, and providing feedback to vendors with minimal direction from manager.
  • Identifies services requirements, research alternatives, recommends services or products for procurement and process requisition.
  • Reviews invoices, verifies work completed, and services or goods provided in order to process payment.
  • Considers various points of view, encourages others to identify concerns, analyzes alternatives and recommends solutions.
  • Asks clarifying questions to better understand different perspectives. Analyzes alternatives to provide a thoughtful and complete recommendation.
  • Able to articulate compelling business cases and rationale behind recommended solutions.
    Escalates significant concerns and/or trends appropriately. Facilitates meetings and discussions.
  • Develops agenda items and guides discussions while adjusting style and content according to the audience. Follows through on action items after the meeting when required. Assists with team workflow and acts as backup to manager/senior manager with daily operations.
  • Suggests new Office Services procedures to improve efficiency, quality, and timeliness of our services.
  • In partnership with the manager/senior manager, you may help to ensure effective job performance by facilitating associate training and providing coaching as needed.
  • Acts as a reliable source of information related to Office Services and company guidelines, processes, practices, and procedures.
  • Analyzes data and trends to identify opportunities to improve department processes and effectiveness according to business needs and considers impacts to associates. Support and respond appropriately to event and crisis response May actively participate in and/or lead various projects.
  • Performs additional responsibilities as assigned.
  • Presence in the office is required 5 days a week.
  • May work or take calls out of normal office hours.

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  In addition to a highly competitive base salary, per plan guidelines, restrictions and vesting requirements, you also will be eligible for an individual annual performance bonus, plus Capital’s annual profitability bonus plus a retirement plan where Capital contributes 15% of your eligible earnings.

  You can learn more about our compensation and benefits here.

  
  We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law.

• About the company

  Capital Group is an American financial services company.

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