• Job Description

  Req#: JR1976344

  NVIDIA is currently seeking an IT Support Engineer to join our team. This is a multifaceted role that encompasses representing and supporting our Field Office sites within the organization – bringing the Field Office and its users' perspectives into IT and acting as IT’s liaison for the office and its staff. While our global IT team is well staffed, including specialists in most areas, our Field Office sites are all unique and supporting them well requires us to understand them. Our Field Office Support Engineers facilitate Its endeavors and goals on the ground, from support of users, infrastructure, and inventory, through office growth, working with vendors, and project management. There’s no job too big or too small for a Field Office Support Engineer if they are driving betterment for users, the site, the IT department, or NVIDIA.

  This role is at once a support role, an engineering role, and a support engineering role. You will not just be supporting users, you will also be engaged in engineering and streamlining our tools and systems. Additionally, you will be helping to engineer our support models and solutions, globally. While the primary focus will be on your specific site(s), you will also have a global impact on our support organization. We rely on our Field Office Support Engineers and their understanding of their specific sites (their needs, use cases, and perspectives) to help guide change, growth, and decisions within IT.

  What You’ll be doing:

  • Provide onsite and remote assistance to identify and resolve issues with Windows, Mac OSX, Linux, iOS, and Android platforms

  • Procure and maintain IT inventory including asset management and consumables

  • Deliver extraordinary support to the site, its users, and the IT department through the use strong judgment, problem-solving, and decision-making abilities and exceptional communication and documentation skills

  • Rack, network, power, and support for servers, switches, APs, UPS units and other equipment as needed and with support of the global IT specialist teams

  • Meet with Site leaders and staff regularly to collect feedback, collate issues, anticipate site growth / changes, and drive solutions through working with IT and others - Acting as the IT Liaison

  • Stay up to date on changes to the IT environment, and ensure that all site collaborators are informed and looped in as needed to minimize confusion and down time

  • Build and maintain relationships and rapport with your local users, managers, site leaders, office managers and maximize those relationships to facilitate IT’s missions

  • Help manage office build out projects for IT equipment deployment, setup, configuration, installation, and management

  What we need to see:

  • Bachelor's degree or equivalent experience in information systems or related field

  • 5+ years of experience in Information Technology Enterprise and Infrastructure engineering role.

  • Proven history of administration and support of Enterprise Windows environments, analyzing, and resolving issues then creating mitigation strategies and documentation

  • Strong judgment, problem-solving, and decision-making abilities

  • Exceptional communication skills and the ability to grow relationships and rapport

  • The ability to translate between technical details and the real-world impact they have

  • Good work ethic and commitment to improve delivery and maintain a positive attitude

  • Ability to work independently and manage multiple assignments in a fast-paced environment

  • Comfort with ambiguity and the ability to say, “I don’t know, but let’s find out!”

  • Work additional hours and travel to alternate field office sites if needed

  Ways to stand out the crowd:

  • Phenomenal personal and interpersonal skills

  • Highly motivated, organized, self-starter with experience in a large enterprise environment

  • Proven Windows 10/11, Office 365, Android, iOS, Mac, and Linux experience

  • Demonstrates experience with systems and tools, including but not limited to DNS, DHCP, AD, AAD, VPN, VM, VDI, GPO, NIS, NFS, CIFS, MDT, Autopilot, NetApp, CrashPlan, BitLocker

  • PowerShell or other scripting and automation skills

  NVIDIA is widely considered to be one of the technology world’s most desirable employers. We have some of the most forward-thinking and hardworking people in the world working for us. If you are creative and enjoy having fun, then what are you waiting for? Apply today!

  The base salary range is 75,000 CAD - 130,000 CAD. Your base salary will be determined based on your location, experience, and the pay of employees in similar positions.

  You will also be eligible for equity and benefits. NVIDIA accepts applications on an ongoing basis.

• About the company

  9637389 Nvidia Corporation is an American multinational technology company incorporated in Delaware and based in Santa Clara, California.

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