• Job Description

  Req#: R-132088

  Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

  Our Anti Fraud Team is looking for a SIU Major Case Investigator to provide timely intelligence and information to enable management to protect Aviva and consumers from Fraud and Financial Crime!

  Come join our team!

  What you'll do:

  • Act as Case Lead and conduct field investigations

  • Conduct investigative assistance/tasks as assigned

  • Establish investigation strategy, gather and analyze facts, handle case file, and ensure proper documentation and collection of physical or electronic evidence

  • Investigate by conducting in-person or telephone interviews

  • Establish appropriate scope and identify all leads

  • Assist stationary investigators with field investigation, as required

  • Determine when an investigation is ready for disposition

  • Prepare for, and participate in, Decision Panel meetings, including making recommendations on the disposition of the case

  • Build a defendable case

  • Prepare case brief for defending a case disposition or enabling internal or external prosecutions

  • Liaise with Fraud Management or other investigative team colleagues, and the Claim, Underwriting, and Legal operations

  • Evaluate evidence sufficiency on an ongoing basis until the validity of the issue(s) in question can be determined

  • Supervise investigations conducted by external experts

  • Lead complex investigations involving multiple investigators

  • Provide ongoing technical expertise for investigators, including coaching and mentoring on investigation techniques

  • Attend court as directed and prepare Aviva witnesses for court appearances

  What you'll bring:

  • Post-secondary education or equivalent work experience.

  • CIP designation or working towards CIP

  • Preferred professional qualification in fraud investigation, criminology or financial crime.

  • Minimum 6 years experience in an investigative field of work

  • Strong understanding of claims and underwriting processes

  • Superior analytical, problem-solving and decision-making skills

  • Strong customer service and communication skills – ability to communicate respectfully and compassionately

  • Strong verbal and written communication skills, including presentation skills

  • Assertive and comfortable with challenge and ambiguity

  • Investigative competency

  • Technical knowledge of all insurance lines of business, including policies, claims, and related legislation

  • Investigative strategies and requirements/legislation

  • Ability to make confident and objective decisions in matters having high potential for legal precedent or legal dispute

  • Valid driver’s licence

  • Mobility across Canada, as required

  • Provincial or territorial insurance licensing, as required

  • Ability to maintain confidential information

  What you’ll get:

  • Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

  • Exceptional Career Development opportunities.

  • We’ll support your professional development education.

  • Competitive vacation package with the option to purchase 5 extra days off per year

  • Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion

  • Corporate wellness programs to support our employees’ physical and mental health

  • Hybrid flexible work model

  Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

  #LI-VV1

• About the company

  We’re here to protect our 33 million customers from life’s unexpected twists and turns – freeing them from fear of uncertainty. We are one of only a few insurance companies in the world that can provide customers with life, general and health insurance, and asset management in one place – a composite insurer. And we have a unique competitive advantage. Whether we’re protecting them from everyday risks or helping them to save for the future, we put customers at the heart of all we do – creating a bright and sustainable future for our customers, employees and our communities.

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