Must Have Technical/Functional Skills

• Set up and configure Slack workspaces, channels according to organizational needs.
• Maintain workspace structure and improve team collaboration through well-organized channels.
• Support Slack integration with Apps, bots and 3rd party solutions
• Handle Slack workspace settings, including user roles, permissions, and access control.
• Onboard and offboard users by managing invitations and account access.
• Troubleshoot user issues related to access, permissions, or functionality.
• Provide L3 technical support to users encountering issues with Slack.
• Work closely with the IT team to resolve any system or connectivity issues.
• Analyze Slack usage and activity to provide insights into team collaboration patterns.
• Generate reports on system performance, user engagement, and workflow optimization.

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Salary Range - $80,000-$120,000 a year