• Job Description

  Req#: 134947

  WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

  We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

  Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

  Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

  WE LOVE OUR WORK.

  • Promoting a fun and exciting environment with a positive and upbeat attitude
  • Directly managing slot operations and monitoring all related services affecting the department on assigned shift
  • Promoting exceptional guest service and development
  • Counseling, guiding and coaching team members in all aspects of the job
  • Administering evaluations, performance reviews and merit compensation within established guidelines
  • Maintaining work schedules for assigned team members
  • Ensuring efficient staffing levels by managing hiring, promotions, demotions and termination decisions
  • Ensuring guest recognition and development are a primary focus for all team members
  • Maintaining the highest standards of guest service and integrity in the slot department
  • Ensuring all teams members adhere to department policies, procedures, internal controls and gaming regulations
  • Ensuring all areas are staffed properly and managing team members throughout the slot floor
  • Witnessing jackpot pay offs and verifying jackpot pay outs at established levels
  • Inspiring and motivating team members to perform to their highest potential
  • Managing turnover and budgeted goals

  BRING US YOUR BEST.

  • Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
  • Strong proven leadership skills
  • Strong guest service skills
  • Must be proficient in Microsoft applications (Outlook, Excel, Word)
  • Proven communication and interpersonal skills
  • Ability to work well with others, able to proactively interact with guests
  • Empower employees to use their creativity to retain and attract new guests
  • Ability to track departmental expenses, balance and justify expenses at end of month
  • Strong project management and execution skills
  • Strategic and analytical
  • Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

  STAY IN THE GAME. FOLLOW US.

  We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

  Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

  We're changing entertainment. Follow us.

  Equal Opportunity Employer

• About the company

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