What's your preference?
Job Description
- Req#: 23671
- Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance to provide guest satisfaction. Relay accurate information to guests regarding hours of operation, Hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc.
- Direct and dispatch other team members to events identified by the slot dispatch system.
- Walk the casino floor, in assigned area, watching for change lights, or other signs that a customer needs assistance
- Check station before, during and after shift for proper set-up and cleanliness to include light cleaning duties such as, but not limited too, cleaning ashtrays, removing dirty glasses and wiping down slot machines, and chairs.
- Initiate and pay jackpots accurately and quickly. Initiate and carry out fill procedures accurately and quickly. Redeem slot vouchers for cash. Carry out all Marketing initiatives to guest’s satisfaction. Carry out casino promotional activities as needed.
- Check in and out cash bank quickly and accurately. Maintain bank to variance standards. Perform minor repairs to slots. Maintain slot area in a clean and orderly fashion.
- Grasp, bend, and/or lift objects weighing a maximum of 50 lbs., and/or carry, or otherwise, move on a continuous schedule.
- Move throughout the casino floor (to a maximum of 3-5 miles per shift) for 100% of the time at a speed sufficient to satisfy the customers’ needs.
- Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules that reflect the business needs of the Hotel.
- Serve guests light snack, beverages, as required by current casino amenity program.
- Comply with hotel rules and regulations for the safe and efficient operation of Hotel facilities.
- Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
- Ability to obtain/renew all government required licenses or certification (Gaming Employee Registration).
Essential Job Functions:
Education:
Licenses / Certificates:
About the company
Grand Sierra Resort is the leading resort, hotel, entertainment, and meeting and convention space in Reno-Tahoe. With nearly 2,000 hotel rooms and over 200,000 square feet of meeting and convention space we offer the area’s most complete resort destination. The property offers a wide variety of accommodations for the everyday business traveler to the complete family vacation with amenities and unique venues that include 11 restaurants (such as Charlie Palmer Steak) retail shopping, headliner entertainment, a 2-screen movie theater, a 50-lane championship bowling center, outdoor thrill rides, aqua golf driving range and more. Reno-Tahoe has favorable weather year-round and more than 300 days of sunshine. Let us show you why we are the destination for exciting vacations and unconventional meetings.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.