• Job Description

  Req#: 66973

  JOB SUMMARY:

  The Slot Attendant fulfills the service needs of Slot players and provides a memorable and legendary experience for all guests. This position is responsible for providing fast, friendly, and world-class hospitality to all guests. Slot attendants are fast-paced, multi-tasking, accurate, efficient, and eager to serve.

  KEY JOB FUNCTIONS:

  • Greets everyone at all times. Smiles, makes eye contact and verbally greets guests and coworkers from arrival to the property through departure.
  • Respond to guest needs, including slot machine inquiries, slot payouts, making change, loyalty program duties, processing jackpots, promotional participation, and general slot machine maintenance and trouble-shooting.
  • Builds relationships and loyalty with guests through sincere and meaningful interactions; learns guests’ names and preferences, connects with them individually and professionally.
  • Acts with urgency at all times to minimize wait times; maintains a quick and purposeful pace.
  • Meets and exceeds departmental wait time goals and service standards.
  • Follows departmental procedures are and assists in protection of gaming operations from loss due to mistake or theft.
  • Upholds all regulatory requirements.
  • Ensures accuracy in all responsibilities, including cash handling, procedural requirements, logging, and processing paperwork.
  • Team player; works toward team goals and fosters a collaborative and positive work environment.
  • Enjoys a fast pace, is proficient at multi-tasking, and can maintain enthusiasm and energy throughout duration of shift.
  • Proficient in handling, counting and securing cash funds.
  • Possesses exemplary communication skills to effectively communicate with guests and employees; proficiently communicates in person, via radio, phone and in writing.
  • Functions as dispatcher to communicate floor needs and information to coworkers; balances urgency with grace under pressure.
  • Maintains openness to coaching, learning and improving.
  • Participates in property programs and meetings; takes initiative to stay informed of all property amenities, promotions and activities.
  • Assists in loyalty program account creations, player information updates and general customer management system functions.
  • Ensures all guest problems are handled quickly to ensure guest satisfaction within the established guidelines.
  • Endorses the business objectives, ethics and values of the Company in accordance with the Code of Commitment and Service Profit Chain.
  • Any and all other job duties as assigned

  
  EDUCATION and/or EXPERIENCE:

  • Must be at least 21 years of age.
  • High School Degree or equivalent
  • 1+ years in customer service industry with a clear passion for service.

  QUALIFICATIONS:

  • Must be 21 and Over
  • Must be a team player
  • Demonstrated ability to communicate effectively, both verbal and written.
  • Must possess the ability to show grace and compassion in all circumstances.
  • Strong organizational skills.
  • Computer literacy.
  • Act as a role model to other employees.
  • Adhere to all regulatory, company and department policies and procedures.
  • Must project professionalism and possess excellent verbal and written communication skills.
  • Professional appearance; neatly groomed to impress.

  WORK ENVIRONMENT:

  • Must be able to work independently.
  • Must be able to stand or walk for long periods of time (8-10 hours).
  • Must be able to respond calmly and make rational decisions, when handling conflicts.
  • Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
  • Must be able to lift and carry up to 25 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.
  • Responds to visual and aural cues.
  • Must have the manual dexterity to operate a computer and other necessary office equipment.
  • Must be able to tolerate areas containing dust, loud noises and bright lights.
  • Must be able to work varied shifts, weekends and holidays.

  COMPENSATION & BENEFITS:

  • $14.18 Per Hour + Tips
  • Bi-Weekly Pay Dates
  • Paid Time Off, 401(k), Medical, Dental, Vision, Life & Disability Insurance - Holiday Pay
    

• About the company

  Caesars Entertainment, Inc. was a Paradise, Nevada based business that was the largest owner, operator and developer of casinos throughout the world.

Notice