• Job Description

  Req#: 25-09235
  
  Implementation Specialist Support
  Mason, OH (Hybrid – In-office Tuesday, Wednesday, and Thursday)
  7 Months contract
  
  Must have adequate WFH space, access to a 2nd Monitor and follow all remote protocol.
  • We are in need of someone with stronger written and communication skills to take on more of a specialist role versus.
  Characteristics of an ideal candidate:
  • Ability to learn and adopt new processes quickly and with ease
  • Ability to learn and work remotely and autonomously
  • Accustomed to working in a high-paced, high-volume environment
  • Ability to successfully multi-task and effectively prioritize work
  • Strong attention to detail
  • Strong written and verbal communication skills
  • Medium-Advance level of expertise with Microsoft Excel
  • Proficient with Outlook
  • Familiar with Cloud-based applications (i.e. OneDrive)
  • Ability to multi-task and perform duties using multiple sources or systems; Data Entry experience preferred
  • Ability to clearly articulate findings, issues or concerns requiring resolution Value Prop for Consultant:
  
  Job Summary:
  EyeMed is seeking a detail-oriented and highly organized Implementation Specialist Support to join our team. This role plays a critical part in managing small to mid-market (SMB) client implementations, with a focus on clients requiring simple to moderate plan setups. The ideal candidate will demonstrate strong project management, written communication, and cross-functional collaboration skills to ensure a smooth onboarding experience for our clients.
  This position is best suited for a recent college graduate or early-career professional looking to transition into a more specialized, project-driven role beyond traditional support functions.
  
  Key Responsibilities:
  • Lead and coordinate SMB client implementations from kickoff through completion, ensuring key milestones are met on time.
  • Serve as the primary point of contact for clients and brokers during the implementation process.
  • Act as a liaison between clients and internal departments (Sales, Operations, etc.) to gather requirements and ensure accurate system setup.
  • Track project status and report progress, issues, and risks to the Implementation Manager.
  • Conduct virtual meetings with clients and internal teams to review implementation steps and resolve outstanding needs.
  • Document client requirements clearly and manage updates within project tracking tools (e.g., SAP, Smartsheet).
  • Ensure all EyeMed standards and compliance procedures are followed throughout the implementation lifecycle.
  • Complete seamless transitions to account service teams upon implementation completion.
  • Collaborate with cross-functional teams to continuously improve the client onboarding process.
  
  Basic Qualifications:
  • Bachelor's degree or equivalent work experience.
  • 2+ years of experience in client operations, customer support, or client implementations.
  • Exceptional written and verbal communication skills.
  • Ability to manage multiple projects in a high-volume, fast-paced environment.
  • Proficiency in Microsoft Office (especially Excel, Word, Outlook).
  • Experience with SAP or other CRM/project tracking platforms preferred.
  • Strong organizational and problem-solving skills with a keen attention to detail.
  
  
  

• About the company

  ObjectWin provides global workforce solutions,ObjectWin,Workforce Solutions,IT Solutions,Staffing and Staffing Industry to meet current and future business demands of our customers.

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