• Job Description

  Req#: REQ328236

  SME – HR Direct, TAS

  About JLL

  JLL (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. Our vision is to reimagine the world of real estate, creating rewarding opportunities and amazing spaces where people can achieve their ambitions. In doing so, we will build a better tomorrow for our clients, our people and our communities. JLL is a Fortune 500 company with annual revenue of $16.3 billion, operations in over 80 countries and a global workforce of more than 93,000 as of September 30, 2019. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.

  What this job involves:

  • Responsible for initiation to closure of background verification for PAN India through workday or manual

  • Perform detailed background checks on candidates to ensure compliance with company policies and legal requirements.

  • Coordinate with vendors to obtain necessary information and complete comprehensive background checks.

  • Ensure accuracy and completeness of background check reports, reviewing for any discrepancies or inconsistencies.

  • Maintain strict confidentiality of all background check information and ensure compliance with data protection regulations.

  • Stay informed about relevant legislation and regulations related to background checks and adjust processes accordingly.

  • Serve as a subject matter expert on background check policies and procedures, providing guidance and support to other team members.

  • Review, Analyze, and Escalate complex queries to appropriate groups (HR/TA)

  • Ensuring quality responses to all queries and complaints; maintaining and adhering to quality standards as outlined in SOPs and operational framework

  • Following first time right approach in providing accurate resolution and reducing BGV closure time

  • Communicate and direct candidates to appropriate documentations or procedures needed to complete the BGV

  • Handle escalations from process partners, HRs and provide RCA plan to your Team Lead

  • Take Ownership of deliverables and propose action plan to Team Lead

  • Lead client calls with the process partners on a regular basis and ensures required documentation

  • Create/Update/Review Process Maps and SOP's of related BGV processes and work closely with team

  • Ability to challenge the status quo and implement process improvements to enhance the end user and HR partner experience

  • Work closely with internal stakeholders and external vendors to ensure the accuracy and integrity of the background check process

  • Collaborate with hiring managers, HR personnel, and legal teams to address any issues that arise during the background check process.

  • Stay current with emerging trends and best practices in background screening to continuously improve efficiency and effectiveness.

  • Conduct Quality and Audit Mechanism for HR Processes

  • Work on Unable To Verify , Discrepant cases in defined TAT

  • Ensure adherence to defined SLA

  • Auditing BGV reports

  • Maintain critical data in workday and sharepoint

  Key Skills

  • “Above-and-beyond” customer service mindset

  • Security focus with dealing with sensitive HR data

  • Excellent written and verbal communication skills is a must

  • Knowledge on MS Office Suite skills (Word, Excel, Outlook)

  • Bachelor’s/Master’s degree in Human Resources or other related field

  • 4-5 years of experience in BGV or client services role preferred

  • Excellent knowledge of background screening tools, databases, and processes

  • Should have stakeholder management attitude and conflict resolution skills

  • Good Analytical skills

  • Should have clear understanding on six sigma concept

  • Exceptional attention to detail and ability to work with sensitive and confidential information.

  Sound like you? In this role, your key responsibilities will include:
  

  • Highly Organized and Self-motivated

  • Ability to work in a fast-paced environment with constant & tight deadlines

  • Excellent Customer service skills using efficient processes

  • Knowledge of Case Management tool an added advantage

  • Proactive in achieving results and seeking improvements

  • Highly Employee and Customer centric

  • Excellent teamwork interaction and orientation

  • Ability to adapt and drive change to derive efficiencies/productivity

  • Result oriented with the ability to manage competing priorities and multiple stakeholders

  • Proactive in achieving results with great attention to details

  • Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks simultaneously.

  • Proficient in using technology and various software applications for conducting background checks.

  What we can do for you:

  At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

  Apply today!

  Location:

  On-site –Gurugram, HR

  If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

  About JLL –

  For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 ® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY . JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com .

  JLL Privacy Notice

  Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

  For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .

  For additional details please see our career site pages for each country.

  For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

  Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

• About the company

  Jones Lang LaSalle Incorporated (JLL) is a global commercial real estate services company, founded in the United Kingdom with offices in 80 countries. The company also provides investment management services worldwide, including services to institutional and retail investors, and to high-net-worth individuals.

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