• Job Description

  Req#: 25-04545
  Employer Industry: Creative Software
  
  Why consider this job opportunity:
  - Salary up to $33.00/hr
  - Opportunity for career advancement and growth within the organization
  - Full-time roles eligible for Medical, Dental, Vision, Commuter, and 401K benefits with company matching
  - Work remotely within the Eastern Standard Time (EST) zone
  - Chance to engage with a global community of creative users and make a positive impact on their experiences
  
  What to Expect (Job Responsibilities):
  - Deliver high-quality responses and proactive content to customers on social media channels and messaging apps
  - Respond to and resolve user queries related to assigned products and domains
  - Collaborate with product teams and community experts to address complex issues
  - Identify and share emerging issues with key partners and stakeholders
  - Mentor junior team members to ensure successful onboarding and enablement
  
  What is Required (Qualifications):
  - 2-3 years’ experience in community engagement, technical support, or customer support
  - Bachelor's degree or certificate, preferably in a creative or technical domain
  - Fluent in both Spanish and English with strong writing skills
  - Advanced-level troubleshooting skills
  - Demonstrated knowledge of social media engagement
  
  How to Stand Out (Preferred Qualifications):
  - Content creation skills, knowledge, and preferably certifications
  - Beginner-level expertise with data analytics, spreadsheets, and presentation software
  - Experience using Adobe apps and services, or similar apps within a creative field
  
  #CreativeSoftware #CustomerSupport #RemoteWork #CareerOpportunity #BilingualSkills
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

  Ursus is a minority owned business designed and built to deliver a better staffing experience to Global 1000 and startup companies alike. We pride ourselves in seeking to understand the needs of our clients first; responding with relentless attent...

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