• Job Description

  Req#: C9267-25-0786?language=en&page=853&sort=publicationDateDesc

  Job summary

  Are you looking for a challenging and rewarding role where you will be part of a busy and supportive team? Are you a well-motivated, conscientious and friendly person who is willing to learn and play a key role in improving the lives of the service users we work with?

  We have a rewarding opportunity for a full time Business Support Officer to join our service and work in our friendly, supportive mental health social care service.

  The social care service is based at the Whiteleaf Centre in Aylesbury. This is a modern purpose-built resource centre for people with mental illness, offering both inpatient, community and outpatient facilities.

  You will have contact with and play an important role building relationships with with service users, relatives, other members of the public and professionals from partner organisations. Helping the service to run efficiently in a busy and sometimes demanding environment will also be a key part of your role.

  Main duties of the job

  • Plan, organise and deliver own work to provide effective information and business support, ensuring tasks are completed on time and to the required quality standards
  • Provide the main point of contact for a senior member of staff or team, acting as a filter for issues and an escalation point for non-routine matters
  • Identify information sources and efficiently collate and organise data for inclusion in reports, documents, and recommendations
  • Process, analyse and interpret specialist information using appropriate systems, prioritising trends and issues to support management decision-making
  • Create documents, reports, correspondence and other materials as required, ensuring accuracy and quality

  About us

  Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.

  Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible

  Our vision is that no matter who you are or where you are, you will tell us that you receive:"Outstanding care delivered by an outstanding team"

  Our values are:"Caring, safe and excellent"

  At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:

  • Excellent opportunities for career progression
  • Access to tailored individual and Trust wide learning and development
  • 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
  • NHS Discount across a wide range of shops, restaurants and retailers
  • Competitive pension scheme
  • Lease car scheme
  • Cycle to work scheme
  • Employee Assistance Programme
  • Mental Health First Aiders
  • Staff accommodation (please note waiting lists may apply)
  • Staff networking and support groups hosted by our Equality, Diversity & Inclusion team.

  Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.

  Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible

  Details

  Date posted

  24 June 2025

  Pay scheme

  Agenda for change

  Band

  Band 4

  Salary

  £26,530 to £29,114 a year Per annum, pro rata

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  267-BM7251402

  Job locations

  Whiteleaf Centre

  Bierton Road

  Aylesbury

  HP20 1EG

  
  

  Job description

  Job responsibilities

  We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the supporting statement element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application. The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.

  Job description

  Job responsibilities

  We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the supporting statement element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application. The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.

  Person Specification

  Qualifications

  Essential

  • High level knowledge of Microsoft Word/Outlook/Excel/ PowerPoint

  Desirable

  • Recognised secretarial qualification (RSA level 2) or equivalent

  Experience

  Essential

  • Admin or secretarial experience
  • Experience of working with confidential documents

  Desirable

  • Administration or secretarial experience in an NHS setting

  Personal Qualities

  Essential

  • Excellent communication and organisational skills
  • Ability to prioritise workload and use own initiative
  • Ability to work effectively in a busy environment
  • Ability to calmly and sensitively respond to distressed callers and stressful situations.

  Desirable

  • Previous experience of IT systems such as LAS and Rio

  Person Specification

  Qualifications

  Essential

  • High level knowledge of Microsoft Word/Outlook/Excel/ PowerPoint

  Desirable

  • Recognised secretarial qualification (RSA level 2) or equivalent

  Experience

  Essential

  • Admin or secretarial experience
  • Experience of working with confidential documents

  Desirable

  • Administration or secretarial experience in an NHS setting

  Personal Qualities

  Essential

  • Excellent communication and organisational skills
  • Ability to prioritise workload and use own initiative
  • Ability to work effectively in a busy environment
  • Ability to calmly and sensitively respond to distressed callers and stressful situations.

  Desirable

  • Previous experience of IT systems such as LAS and Rio

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Oxford Health NHS Trust

  Address

  Whiteleaf Centre

  Bierton Road

  Aylesbury

  HP20 1EG

  
  

  Employer's website

  https://www.oxfordhealth.nhs.uk (Opens in a new tab)

  Employer details

  Employer name

  Oxford Health NHS Trust

  Address

  Whiteleaf Centre

  Bierton Road

  Aylesbury

  HP20 1EG

  
  

  Employer's website

  https://www.oxfordhealth.nhs.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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