Company Overview

At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.

As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.

At Motorola Solutions, we’re ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

Présentation de l'entreprise

Chez Motorola Solutions, nous croyons que tout commence par la sécurité. C'est la constante qui permet aux gens d'avancer en toute confiance. Elle peut remplir un vol ou vendre un stade. Elle peut permettre de s'occuper d'un patient ou d'obtenir son diplôme.

En tant que leader mondial de la sécurité publique et de la sécurité des entreprises, nous créons et connectons les technologies qui aident à assurer la sécurité des personnes là où elles vivent, apprennent, travaillent et se divertissent. Notre écosystème technologique intégré unifie les communications critiques, la sécurité vidéo et le contrôle d'accès, ainsi que les logiciels de centre de commande, permettant une collaboration plus puissante.

Chez Motorola Solutions, nous inaugurons une nouvelle ère en matière de sécurité publique. Apportez votre passion, votre potentiel et vos talents à une carrière qui compte.

Department Overview

At Motorola Solutions we are helping solve some of the biggest challenges around safety and physical security by developing advanced artificial intelligence (AI) technologies and products that are used to help keep people, businesses, and cities around the world safer. Motorola Solutions’ Video Security & Analytics division designs, develops, and manufactures advanced AI, video analytics, network video management software and hardware, surveillance cameras, and access control solutions that help change the way people interact with their security systems.

Job Description

Our Customer Digital Experience team is seeking a highly motivated and experienced Social Media and Customer Service Specialist to join our team. This role will help us achieve our goal of elevating our customer digital experience to unrivaled in the technology industry.

The ideal candidate will have at least 2 years of experience in both social media and customer service fields, as well as experience in content generation and engagement strategies for owned and earned digital media.

This detail-oriented and quality-driven Social Media and Customer Service Specialist will work closely with Technical Support, Digital Customer Experience (CDX), Product Management, Marketing, Training and IT Operational teams to deliver Motorola Solutions’ Video Security & Analytics’ long-term vision for Customer Experiences and customer engagement.

Responsibilities Include:

• Manage and oversee our social media accounts for customer service and technical support on multiple platforms, such as Reddit, Twitter, Facebook, LinkedIn, and Instagram

• Develop and execute strategic campaigns for communities and social media to enhance engagement and attract users

• Create and execute advocacy campaigns, promotions, and incentives to increase customer testimonials, reviews, and case studies base across both owned and third-party channels

• Collaborate with the CDX, Tech Support and Product Marketing teams to generate engaging and relevant content for our digital channels and accounts

• Monitor and respond to customer inquiries and complaints on social media and our support communities in a timely and professional manner

• Provide feedback and recommendations to enhance social media and support communities content creation, processes and strategies

• Utilize customer journey insights and behavioural data to refine the content strategy and drive brand engagement

• Ensure that content aligns with our brand guidelines and standards to maintain consistency across owned and earned social channels

• Other duties as assigned

Qualifications:

• University Degree in Business Administration, Marketing, Communications or related fields

• 2+ years experience in social media, customer service, content creation and advocacy programs

• Excellent written and verbal communication skills

• Ability to work independently and as part of a team

• Strong attention to detail and organizational skills, able to juggle multiple projects in a fast-paced environment

• Ability to communicate effectively and clearly with technical audiences as well as with a non-technical or less-experienced audience

• Digital curiosity and passion for learning new platforms, features, and rapidly evolving social media trends

• Strong data analysis skills and experience in building reports to identify trends, pain points, and opportunities for improvement.

• Ability to convert data insights into actionable plans to support business goals.

Preference given to candidates with experience:

• Creating content for technical support organizations

• Experience with Salesforce Cloud

This position is a remote position and candidates can be located anywhere in Canada.

Salary Range: $52,500 - $93,000 CAD per year.

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Basic Requirements

• University Degree in Business Administration, Marketing, Communications or related field

• 2 years experience in at least 2 of these areas: social media, customer service, content creation and/or advocacy programs

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. We welcome and encourage diversity in our workforce. Motorola Solutions will provide reasonable accommodation to applicants with disabilities upon request. Motorola Solutions souscrit aux principes d’équité en matière d’emploi. Nous accueillons favorablement la diversité au sein de notre effectif. Sur demande, Motorola Solutions offrira des accommodements raisonnables aux candidats handicapés.