Employer Industry: Specialty Coffee

Why consider this job opportunity:
- Salary up to $80,000
- Performance-based incentives and a competitive total rewards package
- 401k with a company match and comprehensive healthcare coverage
- Opportunity to work in a remote environment with flexible scheduling
- Chance to engage directly with customers and positively impact their experience
- Inclusive workplace culture that values diversity and innovation

What to Expect (Job Responsibilities):
- Manage social media community engagement and customer care interactions across various platforms
- Utilize tools to track customer sentiment, report insights, and monitor trending topics
- Respond to customer inquiries and complaints promptly to foster positive engagement
- Collaborate with the Community Manager to create operational reports for performance optimization
- Write engaging content daily and act as the brand's voice across social media channels

What is Required (Qualifications):
- Bachelor’s degree required
- Minimum of 2 years of experience in social media management and customer care engagement
- Proficiency in MS Office and major social media platforms
- Strong communication, presentation, and stakeholder management skills
- Highly organized with the ability to work under pressure and meet deadlines

How to Stand Out (Preferred Qualifications):
- Experience in crisis management and community management during special events
- Familiarity with customer service protocols and procedures
- Knowledge of coffee products and brand activations

#SpecialtyCoffee #CustomerService #SocialMedia #RemoteWork #InclusiveWorkplace

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