Bringing smiles is what we do at TTEC… for you and the customer. As a Senior Social Media Specialist working in Mexico City you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

What You’ll be Doing?

The Senior Social Media Specialist supporting talent acquisition and employee engagement, will have global reach through your efforts in paid social, organic engagement, and creative design. You’ll manage our online social audience of current, past, and future employees via TeleTech’s social channels, bringing a local voice to our employee culture. Additionally, you’ll be crucial to our paid social strategy, working with internal team members to find the right person at the right time for our career opportunities while reporting directly to the Senior Manager of Social Media.

During a Typical Day, You’ll

Need a combination of skills and experience in paid social, campaign creation, reporting on social analytics, and driving organic engagement. Why? Because you’ll be key to our global team’s evolution into new realms of social media and digital innovation. Because you’re proficient with the mainstream platforms (Facebook, Instagram, LinkedIn, YouTube and Twitter) as well as trendy enough to try the more niche platforms (Snapchat and TikTok), you’ll help our team succeed at our global mission to empower all of our colleagues to truly own the social media strategy and campaigns across platforms (i.e. Facebook, TikTok, Instagram, Twitter, LinkedIn and YouTube) for a range of TTEC’s regional markets.

What You Bring to the Role

• Bachelor's degree in Communications, PR, Marketing or Digital Media or equivalent experience.
• Two to four years of paid and organic social experience in B2B or B2C social media marketing.
• Proficiency with Adobe Creative Cloud and/or Canva (ideally Photoshop and Premiere at minimum). Video editing skills are a plus!
• Can write ad copies and create social media content plans for various platforms.
• Experience managing and measuring social media campaigns, including paid ads, as well as working with internal stakeholders to meet business goals.
• Experience with social media analytics, both natively and through social media management tools (such as Falcon/Brandwatch or Emplifi).

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit www.mybenefits.ttec.com for more information.

About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

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