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Job Description
- Req#: A5586-24-0000?language=en&page=118&sort=publicationDateDesc
- Experience of working directly in a community development context, adult health and social care, learning support or public health/health improvement (including unpaid work)
- Experience of supporting people, their families and carers in a related role (including unpaid work)
- Experience of supporting people with their mental health, either in a paid, unpaid or informal capacity
- Experience of working with the VCSE sector (in a paid or unpaid capacity), including with volunteers and small community groups
- Experience of data collection and using tools to measure the impact of services
- Experience of partnership/collaborative working and of building relationships across a variety of organisations
- Ability to maintain effective working relationships and to promote collaborative practice with all colleagues
- Ability to work flexibly and enthusiastically within a team or on own initiative
- Knowledge of, and ability to work to, policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety
- Have awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies, when the persons needs are beyond the scope of the role for example, when there is a mental health need requiring a qualified practitioner
- NVQ Level 3, Advanced level or equivalent qualifications or working towards
- . Demonstrable commitment to professional and personal development
- Ability to actively listen, empathise with people and provide person-centred support in a non-judgemental way.
- . Able to provide a culturally sensitive service, by supporting people from all backgrounds and communities, respecting lifestyles and diversity.
- .Commitment to reducing health inequalities and proactively working to reach people from diverse communities.
- . Able to support people in a way that inspires trust and confidence, motivating others to reach their potential, adapting to individual levels of activation and health literacy.
- . Ability to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies and stakeholders, adapting communication styles accordingly
- .Commitment to collaborative working with all local agencies (including VCSE organisations and community groups)
- . Able to work with others to reduce hierarchies and find creative solutions to community issues
- . Can demonstrate personal accountability, emotional resilience and ability to work well under pressure
- Training in motivational coaching and interviewing or equivalent experience
- Experience of working directly in a community development context, adult health and social care, learning support or public health/health improvement (including unpaid work)
- Experience of supporting people, their families and carers in a related role (including unpaid work)
- Experience of supporting people with their mental health, either in a paid, unpaid or informal capacity
- Experience of working with the VCSE sector (in a paid or unpaid capacity), including with volunteers and small community groups
- Experience of data collection and using tools to measure the impact of services
- Experience of partnership/collaborative working and of building relationships across a variety of organisations
- Ability to maintain effective working relationships and to promote collaborative practice with all colleagues
- Ability to work flexibly and enthusiastically within a team or on own initiative
- Knowledge of, and ability to work to, policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety
- Have awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies, when the persons needs are beyond the scope of the role for example, when there is a mental health need requiring a qualified practitioner
- NVQ Level 3, Advanced level or equivalent qualifications or working towards
- . Demonstrable commitment to professional and personal development
- Ability to actively listen, empathise with people and provide person-centred support in a non-judgemental way.
- . Able to provide a culturally sensitive service, by supporting people from all backgrounds and communities, respecting lifestyles and diversity.
- .Commitment to reducing health inequalities and proactively working to reach people from diverse communities.
- . Able to support people in a way that inspires trust and confidence, motivating others to reach their potential, adapting to individual levels of activation and health literacy.
- . Ability to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies and stakeholders, adapting communication styles accordingly
- .Commitment to collaborative working with all local agencies (including VCSE organisations and community groups)
- . Able to work with others to reduce hierarchies and find creative solutions to community issues
- . Can demonstrate personal accountability, emotional resilience and ability to work well under pressure
- Training in motivational coaching and interviewing or equivalent experience
Job summary
Social prescribing empowers people to take control of their health and wellbeing through referral to non-clinical social prescribing link workers.
They give people time to focus on what matters to me and take a holistic approach to an individuals health and wellbeing.
Social prescribing link workers:
Take a whole population approach, working with a range of people who may benefit from social prescribing, including people who are lonely, have complex social needs, low level mental health needs and long-term conditions
Help people to identify issues that affect their health & wellbeing, and co-produce a simple personalised care and support plan
Support people by connecting them to non-medical, community-based activities, groups and services that meet their practical, social and emotional needs, including specialist advice services and arts and culture, physical activity, and nature and green based activities
Use coaching and motivational interviewing techniques to support people to take control of their own health and wellbeing
Support development of accessible and sustainable community offers by working in partnership with VCSE organisations, local authorities and others to identify gaps in provision, and take a community development approach to enabling growth in community activities and groups.
Main duties of the job
Take referrals from the PCN Core Network Practices
Provide personalised support to individuals, their families and carers to access community-based activities and support that can help them to take control of their health and wellbeing through co-producing a simple personalised care and support plan
Work with appropriate supervision as part of the PCN to manage and prioritise your own caseload, in accordance with needs, priorities and support required by individuals. Refer people back to other health professionals/agencies, as appropriate or necessary.
Educate non-clinical and clinical staff within PCN MDTs on the community support offer, how and when patients can access it, and the value of non-medical community-based interventions. This may include verbal or written advice and guidance.
Promote social prescribing as an approach across the PCN and wider agencies, including its role in supported self-management, in addressing health inequalities and the wider determinants of health, reducing pressure on statutory services, improving access to healthcare and improving health outcomes, and in taking a holistic approach to care.
About us
Fernley Medical Centre is locate on Stratford road and is a part of Balsall Heath and Sparkhill PCN. You will be working with a friendly team under strong leadership.
Date posted
11 March 2024
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Full-time
Reference number
A5586-24-0000
Job locations
Fernley Medical Centre
560 Stratford Road
Sparkhill
Birmingham
B11 4AN
Job descriptionJob description
Job responsibilities
Key Tasks
Referrals
Promote social prescribing as an approach across the PCN by attending relevant MDT meetings to build relationships and developing links with local agencies
Proactively develop strong links with local agencies to encourage appropriate referrals
Provide referral agencies with regular updates about social prescribing, including training for their staff and how to access information to encourage appropriate referrals.
Seek regular feedback about the quality of service and impact of social prescribing on referral agencies.
Proactively encourage equitable participation in social prescribing through taking self-referrals and connecting with diverse local communities through a range of methods, particularly communities that statutory agencies may find hard to reach and where health inequalities are most prevalent.
Provide personalised support
Meet people on a one-to-one basis, making home visits and visits to community organisation where appropriate and within organisations policies and procedures.
Use appropriate judgement to ascertain the number and length of sessions required, responding to the needs of the individual and their circumstances, for approximately 6-12 contacts over 3 months.
Give people time to tell their stories and focus on the question, what matters to me? Build trust and respect with the person, providing non-judgemental and non-discriminatory support, taking a strength-based approach that focuses on a persons assets.
Work with the person, their families and carers and consider how they can all be supported through social prescribing.
Help people identify the wider issues that impact on their health and wellbeing, such as debt, poor housing, being unemployed, loneliness and caring responsibilities.
Work with individuals to co-produce a simple personalised support plan to address the persons health and wellbeing needs based on the persons priorities, interests, values, cultural and religious/faith needs and motivations
Provide information on what people can from the groups, activities and services they are being connected to
Provide information on what the person can do for themselves to improve their health and wellbeing
Physically introduce people to appropriate community groups and activities, peer support groups, or statutory services, ensuring they are comfortable, feel valued and respected.
Provide follow up support to the person to ensure they are happy, able to engage, feel included and that they are receiving good support.
Help people maintain or regain independence through living skills, adaptations, enablement approaches and simple safeguards
Where people may be eligible for a personal health budget, help them to explore this option as a way of providing funded, personalised support to be independent, including helping people to gain skills for meaningful employment, where appropriate.
Seek advice and support from the GP supervisor and/or identified individual(s) to discuss safeguarding concerns and follow PCN safeguarding policies around reporting and/or escalating concerns
Seek advice and support from the GP supervisor and/or identified individual(s) to discuss concerns outside the scope of the social prescribing link workers practice and make appropriate onward referrals
Data capture
Support referral agencies to provide appropriate information about the person they are referring, including demographic data and data on wider determinants, for example, caring status.
Provide appropriate and timely feedback to referral agencies about the people they referred. Work sensitively with people, their families and carers to capture key information to measure impact of social prescribing on their health and wellbeing, using validated tools determined locally such as the ONS4 wellbeing scale to assess need and measure outcomes.
Encourage people, their families and carers to provide feedback on their experience, for example, through patient satisfaction surveys, and to share their stories about the impact of social prescribing on their lives.
Ensure that social prescribing referral SNOMED codes are coded appropriately into clinical systems (as outlined in the Network Contract DES)
Adhere to PCN policies around data protection legislation and data sharing agreements, ensuring people give appropriate consent.
Continuing professional development
Work with a supervisor and/or line manager to undertake continual personal and professional development in line with the social prescribing Workforce Development Framework Competency Framework
Work with your supervising GP and/or line manager to access regular clinical/non-managerial supervision
Take an active role in reflecting, reviewing and developing professional knowledge, skills and behaviours
Attend appropriate mandatory training before working with people and be aware of own competence, maintaining boundaries around scope of practice and referring onwards for people whose needs fall outside of these boundaries
Adhere to organisational policies and procedures, including confidentiality, safeguarding, lone working, information governance, equality, diversity and inclusion training and health and safety.
Miscellaneous
Work as part of the MDT to seek feedback, continually improve the service, and contribute to service planning.
Contribute to the development of policies and plans relating to equality, diversity and inclusion, accessibility, and health inequalities.
Undertake any tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective manner.
Duties may vary from time to time, without changing the general character of the post or the level of responsibility.
Job responsibilities
Key Tasks
Referrals
Promote social prescribing as an approach across the PCN by attending relevant MDT meetings to build relationships and developing links with local agencies
Proactively develop strong links with local agencies to encourage appropriate referrals
Provide referral agencies with regular updates about social prescribing, including training for their staff and how to access information to encourage appropriate referrals.
Seek regular feedback about the quality of service and impact of social prescribing on referral agencies.
Proactively encourage equitable participation in social prescribing through taking self-referrals and connecting with diverse local communities through a range of methods, particularly communities that statutory agencies may find hard to reach and where health inequalities are most prevalent.
Provide personalised support
Meet people on a one-to-one basis, making home visits and visits to community organisation where appropriate and within organisations policies and procedures.
Use appropriate judgement to ascertain the number and length of sessions required, responding to the needs of the individual and their circumstances, for approximately 6-12 contacts over 3 months.
Give people time to tell their stories and focus on the question, what matters to me? Build trust and respect with the person, providing non-judgemental and non-discriminatory support, taking a strength-based approach that focuses on a persons assets.
Work with the person, their families and carers and consider how they can all be supported through social prescribing.
Help people identify the wider issues that impact on their health and wellbeing, such as debt, poor housing, being unemployed, loneliness and caring responsibilities.
Work with individuals to co-produce a simple personalised support plan to address the persons health and wellbeing needs based on the persons priorities, interests, values, cultural and religious/faith needs and motivations
Provide information on what people can from the groups, activities and services they are being connected to
Provide information on what the person can do for themselves to improve their health and wellbeing
Physically introduce people to appropriate community groups and activities, peer support groups, or statutory services, ensuring they are comfortable, feel valued and respected.
Provide follow up support to the person to ensure they are happy, able to engage, feel included and that they are receiving good support.
Help people maintain or regain independence through living skills, adaptations, enablement approaches and simple safeguards
Where people may be eligible for a personal health budget, help them to explore this option as a way of providing funded, personalised support to be independent, including helping people to gain skills for meaningful employment, where appropriate.
Seek advice and support from the GP supervisor and/or identified individual(s) to discuss safeguarding concerns and follow PCN safeguarding policies around reporting and/or escalating concerns
Seek advice and support from the GP supervisor and/or identified individual(s) to discuss concerns outside the scope of the social prescribing link workers practice and make appropriate onward referrals
Data capture
Support referral agencies to provide appropriate information about the person they are referring, including demographic data and data on wider determinants, for example, caring status.
Provide appropriate and timely feedback to referral agencies about the people they referred. Work sensitively with people, their families and carers to capture key information to measure impact of social prescribing on their health and wellbeing, using validated tools determined locally such as the ONS4 wellbeing scale to assess need and measure outcomes.
Encourage people, their families and carers to provide feedback on their experience, for example, through patient satisfaction surveys, and to share their stories about the impact of social prescribing on their lives.
Ensure that social prescribing referral SNOMED codes are coded appropriately into clinical systems (as outlined in the Network Contract DES)
Adhere to PCN policies around data protection legislation and data sharing agreements, ensuring people give appropriate consent.
Continuing professional development
Work with a supervisor and/or line manager to undertake continual personal and professional development in line with the social prescribing Workforce Development Framework Competency Framework
Work with your supervising GP and/or line manager to access regular clinical/non-managerial supervision
Take an active role in reflecting, reviewing and developing professional knowledge, skills and behaviours
Attend appropriate mandatory training before working with people and be aware of own competence, maintaining boundaries around scope of practice and referring onwards for people whose needs fall outside of these boundaries
Adhere to organisational policies and procedures, including confidentiality, safeguarding, lone working, information governance, equality, diversity and inclusion training and health and safety.
Miscellaneous
Work as part of the MDT to seek feedback, continually improve the service, and contribute to service planning.
Contribute to the development of policies and plans relating to equality, diversity and inclusion, accessibility, and health inequalities.
Undertake any tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective manner.
Duties may vary from time to time, without changing the general character of the post or the level of responsibility.
Person SpecificationPerson Specification
Experience
Essential
Qualifications
Essential
Desirable
Experience
Essential
Qualifications
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Fernley Medical Centre
Address
Fernley Medical Centre
560 Stratford Road
Sparkhill
Birmingham
B11 4AN
Employer's website
Employer details
Employer name
Fernley Medical Centre
Address
Fernley Medical Centre
560 Stratford Road
Sparkhill
Birmingham
B11 4AN
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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