• Job Description

  Req#: 2283

  Job Overview

  Performs information gathering and dissemination duties to assist in determining client eligibility to receive benefits under public social services programs.

  Salary

  Rate of Pay: $34,320.00- $44,616.00

  Core Competencies

  • Customer Commitment - Proactively seeks to understand the needs of the customers and provide the highest standards of service.
  • Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
  • Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
  • Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.

  Tier 1

  Duties and Responsibilities Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform some or all of the activities described below. Interviews clients, reviews document and completes forms to acquire a limited amount of readily available financial and other information which may be used for comparison against elementary standards to determine eligibility for basic social services programs. Provides elementary social services program information to clients. Provides elementary social services directly to clients where program eligibility is easily determined; or refers clients to others where program eligibility requires more in-depth analysis. Schedules and administers client health screenings, coordinates client transportation needs, schedules meetings and public workshops, and maintains follow-up on the status of these activities. Obtains information from service providers to authorize payment for their services. Performs telephone answering, filing, mail handling, photocopying, distribution, record keeping and other clerical duties. Performs other related duties as required.

  Job Specifications Knowledge of applicable Federal, State, County and community social service programs, policies and procedures. Skill in interviewing clients to identify deficiencies in elementary personal, legal, social, economic, and health needs. Skill in conducting speech, hearing, and other routine physical tests and documenting findings. Ability to work effectively with others. Ability to collect and compare data to standards. Ability to communicate effectively, both orally and in writing. Ability to use a computer terminal to quickly and accurately enter data.

  Physical Requirements Performing duties while under pressure to meet unexpected deadlines, dealing with hostile and/or upset clients in person and on the telephone. Sitting, standing, working in front of computer screen, and noise associated with office equipment. Nature of this position is mentally demanding and at times chaotic, levels of patience and communication are tested on a daily basis. Work Category Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg control requires exertion of forces greater than that of sedentary work and if the worker sits most of the time, the job is considered light work.

  Minimum Qualifications Required Graduation from high school or possession of a GED Certificate; AND One year of experience interacting with clients in an office environment to gather and provide information. OR An equivalent combination of education, training, and experience that would reasonably be expected to provide the job-related competencies noted above.

  Emergency Management Responsibilities

  In the event of an emergency or disaster, an employee may be required to respond promptly to duties and responsibilities as assigned by the employee’s department, the County’s Office of Emergency Management, or County Administration. Such assignments may be for before, during or after the emergency/disaster.

  Additional Job Requirements

  A department, depending on the nature of its mission and operations, may require that employees in all or certain positions in this job classification:

  1. Maintain the ability to pass the background checks required for the position. These background checks may include but are not limited to:

  • Criminal History Background Check using Florida Department of Law Enforcement (FDLE) Criminal Justice Information Services (CJIS)
  • Level 1 and Level 2 Background screening (Ch. 435 Florida Statutes)
  • Child Abuse, Abandonment and Neglect Record Check using the State Automated Child Welfare Information System (SACWIS)
  • Sex Offender and Sexual Predator record check using the list maintained by the Florida Department of Law Enforcement (FDLE)

  1. Possess the necessary job-related license(s) or certification(s) that may include possession of a Florida Driver License (Class E) or an applicable Commercial Driver License (CDL)

  Career Progression

  Employees in this classification that acquire the competencies and minimum qualifications for the next tier will be able to apply for promotional opportunities through a competitive selection process. Employees will not automatically be upgraded to the next tier. Reclassifying a position is based on business need and financial impact and is not based solely on the job competencies or qualifications of the incumbent.

• About the company

  Hillsborough County is a county located in the west central portion of the US state of Florida.

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