• Job Description

  Req#: req16051

  Follow Your Calling, Find Your Career!!

  Please apply by: Monday, August 11th, 2025

  Salary Range: $63,081.00 to $78,851.00 per year. This is an exempt (salaried) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.

  At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture, and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

  The Mecklenburg County Department of Child, Family, & Adult Services strives to strengthen families and communities through a safety-net of services, collaborations, and hope. Our vision is to define and cultivate an organizational culture that is more compassionate and understanding toward each other and our clients.
  
  Services For Adults (SFA) is a part of the Adult Services Division of the Mecklenburg County Department of Child, Family, and Adult Services. The division is responsible for four main program areas: Adult Social Work Services, Community Social Work, the Senior Citizens Nutrition Program, and the Mecklenburg Transportation System (MTS).
  
  Position Specific Information

  Responsible for improving the quality of care and protecting the safety and wellbeing of residents in Adult Care Homes is the focus of Adult Home Specialist work.
  
  The selected candidate will work on a team of Social Workers who regularly monitor and investigate complaints in Adult Care Homes to determine compliance with state rules and regulations governing Adult Care Homes, including:
  
  Providing technical assistance to Adult Care Homes
  Assisting and guiding citizens in the process of opening new Family Care Homes
  Conducting investigations on unlicensed facilities
  
  Candidate must be available to work flexible hours, including occasional evenings and weekends and during emergency situations and at the emergency shelters.
  
  Full time, onsite position based out of the Valerie C. Woodard Center at 3205 Freedom Drive, Charlotte, NC 28208.
  
  Essential Functions

  Assess needs of individuals and families
  Interview clients, obtain family, social, and medical information; collects supplementary information needed to assist client such as employment records or school reports
  Determine clients' eligibility for financial assistance and if referrals are appropriate
  Discuss goals, expected outcomes, and means with which to meet goals and expected outcomes
  Assist clients in the completion of required paperwork for items that may determine program eligibility, referrals, or provide job assistance, such as job applications
  Manage records and maintain history records and prepare reports of services provided
  Refer clients to community resources for services and coordinates benefits and referrals to other agencies
  Develop and evaluate service plans in consultation with clients, and perform follow-ups assessing the quantity and quality of services provided
  Help clients work with government agencies to apply for and receive benefits
  Transport clients to appointments such as medical, job-related or others, if appropriate
  Manage records and documentation of services provided and participate in team case conferences
  Act as a liaison with other staff with referrals and transitioning of clients
  Counsel and consult with individuals or families in a variety of settings including parents, parents, and teachers; addresses behavior arranges for services, and diagnoses problems
  Place and facilitate appropriate placements for adults commensurate with the level of identified need; evaluates personal characteristics and home conditions
  May be required to staff shelters in the event of a disaster
  
  Minimum Qualifications

  Experience:
  Bachelors of Social Work from an accredited school of social work and three (3) years of social work experience; or a qualifying internship; or successful completion of the NC Child Welfare Collaborative program;

  or a bachelor's degree in a related field with 15 hours of social work/counseling courses and four (4) years of social work experience;

  or Master's degree from an accredited school of social work;

  or a master's degree in a related field with three (3) years of social work experience.
  
  Education: Please see experience.
  
  Combination of relevant education and relevant experience accepted? No
  
  Licenses and Certifications:
  Requires a valid North Carolina or South Carolina Driver's License
  Requires County Driving Privileges
  
  Preferred Qualifications

  Master’s in Social Work or related degree preferred.

  Knowledge in social work theory and practice, normal aging processes, mental illness, and basic medical terminology.

  Ability to work independently, build relationships, and resolve conflict.

  Ability to express oneself clearly both verbally and written.

  Ability to deal with constant change in Adult Care Home ownership/management and high Adult Home Care turnover.

  Close attention to detail related to knowing, interpreting, and applying Adult Care Home licensure rules and statutes.

  Be available to work occasional evenings and weekends and during emergency situations and at the emergency shelters.

  Bilingual proficiency in Spanish and English (oral & written).County required assessment in order to receive bilingual premium pay (if applicable).
  
  Knowledge, Skills and Abilities

  Knowledge of
  General social work principles and available resources
  Social services procedures, practices and methods
  Social services related federal, state and local laws, rules and regulations relating to provision of public assistance, and social welfare
  Case management methods and techniques
  Services offered by the county and other local public and private community-based service agencies
  
  Skills
  Prioritizing work
  Managing and executing multiple tasks
  Maintaining various confidential records
  Evaluating records to ensure accreditation standards are met
  Using computers and related software applications
  Exercising judgment and discretion
  
  Abilities
  Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures
  Building Customer Loyalty: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty
  Building Partnerships: Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, units, or organizations to help achieve business goals
  Building Trust: Interacting with others in a way that gives them confidence in one’s intentions and those of the organization
  Care Management: Having the knowledge and skills to secure relevant patient care data and identify key issues and relationships in the management of patient care; understanding the relationships among assessments, interventions, and patient responses; skilled in documentation of assessments and adjusting physical and cognitive prescriptions as needed
  Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information received
  Customer Focus: Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers’ and own organization’s needs
  Decision Making: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences
  Inspiring Others: Using interpersonal styles and methods to inspire and guide individuals toward higher levels of performance
  Managing Conflict: Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people
  Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed
  
  Computer Skills
  Proficient in applicable computer programs
  
  Work Environment

  Works in an office setting with moderate noise
  
  Reasonable Accommodations Statement

  To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
  
  Disclaimer Statement

  This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.

  
  

• About the company

  83 Mecklenburg County is a county located in the southwestern region of the state of North Carolina, in the United States.

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