• Job Description

  Req#: E0197-24-0185?language=en&page=293&sort=publicationDateDesc

  Job summary

  POSTS & HOURS :-

  This is a fixed term post for 12 months

  Facilities Monitoring Officer - Grade F

  Based at: Various/ Based at Venture House

  Hours: 37.5h

  Salary:£38,445.53 - £46,309.93

  We are looking for an organized, self-motivated, pro-active, problem solving individual who takes pride in their work. Someone who has practical audit experience in a customer facing service industry.

  Recruitment Premium:

  This position attracts a Recruitment Premium of between £5,000 to £7,500 per annum, dependent on the candidates' skills and experience which must be demonstrated at interview and through the application process. The premium will only be paid for the duration of the fixed term contract and for a maximum duration of 12 months.

  Secondment:

  SSL has a 12 month' secondment opportunity available, whereby we would welcome applications from applicants on NHS Terms and Conditions, who are looking to widen their knowledge and experience working within a Soft Facilities Contract Monitoring Team, within a best in class PFI Management Team. SSL is prepared to recognise employees T & C's and will work with your organisation to host you during this period providing an opportunity to be mutually beneficial to you and SSL.

  Main duties of the job

  Role Purpose:

  Responsible for managing and leading on PLACE Assessments

  Responsible for the monitoring and conducting audits of all areas of Soft FM for the Trusts PFI contract.

  Coordinate and participate in the conduct of audits of all aspects of the Soft FM services to ensure standards are accurately measured, rectification actions recorded, and where appropriate, deliver constructive feedback to Senior Management, Trust and PFI partners to support them in attaining the required national and/or regulatory standards. Contributes to cross site support to enable co-operation within and amongst teams.

  About us

  An exciting opportunity has arisen to work within the North PFI Estates & Facilities Department who is looking to appoint a Facilities Monitoring Officer working alongside the Soft FM Contracting Team.

  The post holder will support with monitoring the Soft FM Services including (but not limited to) Domestic Services, Catering, Linen and Laundry, Pest Control and Security through audits and data analysis.

  The post holder will also carry out a range of office/clerical duties to support the North PFI Team, including minute taking, diary management and data collection for the monthly reports.

  If you are well organised, enthusiastic, calm under pressure with a hands on adaptable and flexible approach, then you are the person we are looking for.

  The post will be based at Venture House, Edrington but will require travel to our other Trusts sites.

  At SSL, we work in partnership with Birmingham and Solihull Mental Health Foundation Trust (BSMHFT), to deliver facilities management, transport and other support services to over 50 sites across the West Midlands. Our team keeps expanding and since our establishment, in 2012, we have grown rapidly though the acquisition of new sites and services.

  Date posted

  24 December 2024

  Pay scheme

  Other

  Salary

  £38,445.53 to £46,309.93 a year £38,445.53 - £46,309.93 per annum

  Contract

  Fixed term

  Duration

  12 months

  Working pattern

  Full-time

  Reference number

  SE-SFO-PFI-37.5

  Job locations

  Venture House, (Gate D)/(Various)

  Fentham Road

  Erdington, Birmingham

  B23 6AL

  
  

  Job description

  Job responsibilities

  Principle Duties and Responsibilities

  Quality Monitoring

  Arrange and carry out scheduled and ad hoc quality monitoring audits across a range of Soft FM Services including but not limited to Cleaning, Catering, Pest control, Window Cleaning and Security.

  Responsible for developing, setting up, operating, and reviewing contract management and cleaning monitoring systems. Point of contact for PFI Service provider.

  Responsible for the KPI monitoring of the PFI agreement for the Soft FM services and associated performance calculations relating to the PFI contract.

  Responsible for the administration of contract management and cleaning monitoring systems and associated operational protocols. Point of contact for the monitoring system, dealings all issues, queries, and training for PFI partners and the wider E&F team.

  Responsible for escalated queries from other team members/Clinical teams that require resolution due to their complexity.

  Lead for the team in the quick and successful resolution of audit conduct queries. Ensuring all complaints are entered into the PFI Partners helpdesk systems.

  Responsible for co-ordinating responses to internal and external audits and associated action plans and ensuring recommendations are implemented and maintained.

  Job description

  Job responsibilities

  Principle Duties and Responsibilities

  Quality Monitoring

  Arrange and carry out scheduled and ad hoc quality monitoring audits across a range of Soft FM Services including but not limited to Cleaning, Catering, Pest control, Window Cleaning and Security.

  Responsible for developing, setting up, operating, and reviewing contract management and cleaning monitoring systems. Point of contact for PFI Service provider.

  Responsible for the KPI monitoring of the PFI agreement for the Soft FM services and associated performance calculations relating to the PFI contract.

  Responsible for the administration of contract management and cleaning monitoring systems and associated operational protocols. Point of contact for the monitoring system, dealings all issues, queries, and training for PFI partners and the wider E&F team.

  Responsible for escalated queries from other team members/Clinical teams that require resolution due to their complexity.

  Lead for the team in the quick and successful resolution of audit conduct queries. Ensuring all complaints are entered into the PFI Partners helpdesk systems.

  Responsible for co-ordinating responses to internal and external audits and associated action plans and ensuring recommendations are implemented and maintained.

  Person Specification

  Training and Qualifications

  Essential

  • Degree/professionally qualified, HNC or equivalent (Facilities Management)
  • Level 4 - Facilities Management (BIFM)
  • Food Safety Level 3
  • Previous experience of working in Soft Facilities in a healthcare environment.
  • Demonstratable experience in service delivery of domestic and catering service (HACCP, COSHH)
  • Significant experience in managing and monitoring service contracts
  • Proven successful track record of managing PFI
  • Proven successful track record of innovation and managing and delivering strategic and operational change that has improved service quality and cost.
  • Leadership skills.
  • Demonstrable experience in report writing for senior management use.
  • Demonstrable communication and presentational Skills.
  • Skilled negotiator, arbitrator and mediator. Proven track record of successful contract negotiations with contractors Demonstrable experience in effective application and use of complex computerised software packages
  • Skilled in evaluating and presenting complex information using a variety of formats e.g. Excel.
  • Awareness of the needs of mental health clients

  Desirable

  • Level 5 - Facilities Management (BIFM)
  • Food Safety Level 4
  • Cleaning Auditing
  • Bics Licence to Practice
  • Theory of Cleaning inspections
  • Membership of a recognised chartered institution or professional association/ body
  • Knowledge of PFI Contracts in other NHS Trusts
  • Experience of working on sites with people who suffer Mental Health related problems.

  Skills and personal Qualities

  Essential

  • A self-starter with a high level of focus, drive and energy
  • Confident and participative team player.
  • Able to lead, motivate and inspire others to perform to high standards
  • Ability to maintain detached, professional, impersonal, successful relationships.
  • Maintains high standards of professionalism and confidentiality.
  • Ability to challenge the status quo
  • High productivity
  • Ability to work under pressure and constantly achieve within tight timescales
  • Demonstrates motivation to achieve corporate as well as individual goals.
  • Motivated to seek learning, development and qualifications

  Person Specification

  Training and Qualifications

  Essential

  • Degree/professionally qualified, HNC or equivalent (Facilities Management)
  • Level 4 - Facilities Management (BIFM)
  • Food Safety Level 3
  • Previous experience of working in Soft Facilities in a healthcare environment.
  • Demonstratable experience in service delivery of domestic and catering service (HACCP, COSHH)
  • Significant experience in managing and monitoring service contracts
  • Proven successful track record of managing PFI
  • Proven successful track record of innovation and managing and delivering strategic and operational change that has improved service quality and cost.
  • Leadership skills.
  • Demonstrable experience in report writing for senior management use.
  • Demonstrable communication and presentational Skills.
  • Skilled negotiator, arbitrator and mediator. Proven track record of successful contract negotiations with contractors Demonstrable experience in effective application and use of complex computerised software packages
  • Skilled in evaluating and presenting complex information using a variety of formats e.g. Excel.
  • Awareness of the needs of mental health clients

  Desirable

  • Level 5 - Facilities Management (BIFM)
  • Food Safety Level 4
  • Cleaning Auditing
  • Bics Licence to Practice
  • Theory of Cleaning inspections
  • Membership of a recognised chartered institution or professional association/ body
  • Knowledge of PFI Contracts in other NHS Trusts
  • Experience of working on sites with people who suffer Mental Health related problems.

  Skills and personal Qualities

  Essential

  • A self-starter with a high level of focus, drive and energy
  • Confident and participative team player.
  • Able to lead, motivate and inspire others to perform to high standards
  • Ability to maintain detached, professional, impersonal, successful relationships.
  • Maintains high standards of professionalism and confidentiality.
  • Ability to challenge the status quo
  • High productivity
  • Ability to work under pressure and constantly achieve within tight timescales
  • Demonstrates motivation to achieve corporate as well as individual goals.
  • Motivated to seek learning, development and qualifications

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Summerhill Services Limited

  Address

  Venture House, (Gate D)/(Various)

  Fentham Road

  Erdington, Birmingham

  B23 6AL

  
  

  Employer's website

  https://summerhillservicesltd.com/ (Opens in a new tab)

  Employer details

  Employer name

  Summerhill Services Limited

  Address

  Venture House, (Gate D)/(Various)

  Fentham Road

  Erdington, Birmingham

  B23 6AL

  
  

  Employer's website

  https://summerhillservicesltd.com/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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