• Job Description

  Req#: 36624

  Build Your Career at Informatica

  We're looking for a diverse group of collaborators who believe data has the power to improve society. Adventurous, work-from-anywhere minds who value solving some of the world's most challenging problems. Here, employees are encouraged to push their boldest ideas forward, united by a passion to create a world where data improves the quality of life for people and businesses everywhere.

  Software Engineer - IICS - Bangalore

  We are looking for a Software Engineer with as Technical support for Software products (Cloud or On-premise) to join our Global Customer Support team. You'll use your Experience building scalable, resilient, and observable distributed systems and for becoming a trusted adviser to our customers on technical issues through ongoing technical relationship guidance during the whole cycle of a technical issue from inception to closure.

  You will report to the Associate Director , Technical Support

  Technology You'll Use

  Experience in Several Operating Systems Windows, Linux/Unix, Java, Web Services, Oracle, SQl Server

  Your Role Responsibilities? Here's What You'll Do

  • As an integral part of the Global Customer Support team, you will provide technical support for Informatica products
  • The Senior Software Engineer will ensure our customers' success and satisfaction with our products and contributing to their long-term loyalty
  • You will work with the Informatica support team, QA, Engineering, Solutions Delivery, Sales, and Product Management to ensure that Informatica is delivering overall service to our customers
  • Manage customer support cases on a daily basis, including verifying cases, isolating and diagnosing the problem, and resolving the issue
  • Develop and support on Licence important Utility for Informatica on-prem product renewals and provisioning
  • Troubleshoot areas of poor performance and identify solutions to resolve issues both in the immediate future and for the longer term.
  • Ensure that knowledge management and data capture processes are adhered to and encourage and help convert technical solutions are converted to Knowledge base articles
  • Ensure that knowledge management and data capture processes are adhered to and encourage and help convert technical solutions are converted to Knowledge base articles

  What We'd Like to See

  • Constructively work together as a team, sharing ideas and resources.
  • A high degree of Experience weighing specific technical tradeoffs to maximise impact for effort
  • Strive for excellence and prodigious technical ability.
  • You possess Experience communicating updates and resolutions to customers and other partners – responsiveness, sensitivity,
  • Your and technical aptitudes allow you to adapt to new circumstances and when facing new problems and challenges.
  • Apply your technical Skills to meet service request Service level agreements, exceed customer expectations

  Role Essentials

  • Experience in multiple operating systems such as Windows, UNIX/Linux
  • Understanding of relational databases like Oracle, Sqlserver, MySQL
  • Experience with Web Services, WSDL, SOAP, XML, XML Schemas, REST
  • Data Warehousing fundamentals and Knowledge of ETL and data management
  • Experience with Java coding, internals of Java memory management, troubleshooting and debugging any Java application issues.
  • Minimum 2+ years of relevant professional experience

  Perks & Benefits

  • Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
  • Flexible time-off policy and hybrid working practices
  • Tuition reimbursement program to support your and personal growth
  • Equity opportunities and an employee stock purchase program (ESPP)
  • Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

  We're guided by our DATA values and we are passionate about building and delivering solutions that accelerate data innovations. At Informatica, we know diversity drives innovation. We are proud to be an Equal Opportunity Employer dedicated to maintaining a work environment free from discrimination, one where all employees are treated with dignity.

  Informatica (NYSE: INFA), an Enterprise Cloud Data Management leader, brings data to life by empowering businesses to realize the transformative power of their most critical assets. We have pioneered the Informatica Intelligent Data Management Cloud™ (IDMC) that manages data across any multi-cloud, hybrid system, democratizing data to advance business strategies. Customers in over 100 countries and 85 of the Fortune 100 rely on Informatica. www.informatica.com. Connect with LinkedIn, Twitter, and Facebook. Informatica. Where data comes to life.

• About the company

  Informatica is a software development company founded in 1993.

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