At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

Job Description Summary:

What you need to know about the role-

We are looking for an experienced, self-motivated, highly productive Software Engineer for Merchant Engineering Excellence team to support various customer-facing and backend components within the PayPal platform. In this role, you will be responsible for providing exceptional technical support to our customers who are utilizing our merchant platform services. You will collaborate with customers and internal teams to troubleshoot and resolve technical issues, provide guidance on product features, monitor the performance of the product, drive improvements and automate solutions as needed.

Meet our team

The Merchant Engineering Excellence is a global team with having presence in the US and APAC is made up of talented and passionate individuals who share a common goal of delivering exceptional service to our customers. We come from diverse backgrounds and bring a range of skills and perspectives to our work. We value open communication, collaboration, and a proactive approach to problem-solving. Our team culture is one of continuous learning, sharing knowledge, and supporting each other to achieve our goals.

Job Description:

Your way to impact

The Merchant Engineering and Excellence organization is responsible for keeping the merchant platform reliable and scalable for servicing all merchants and partners across the world. You will be playing a major role in ensuring the utmost quality and reliability of our merchant platform organization. Additionally, your ability to adapt to new challenges and take initiative to solve problems is crucial to your success in this role.

Your day to day

• Serve as the primary point of contact for customers, responding to inquiries and providing technical assistance through various channels (Email, Slack, Ticketing System, PagerDuty etc.)
• Identify, troubleshoot, and resolve technical issues related to the products and services using Java programming skills.
• Develop new tools to reduce the manual efforts and automate solutions as needed.
• Collaborate with internal teams such as Engineering, Product, and QA to resolve customer issues and provide feedback on product improvements.
• Write and maintain technical documentation and SOP’s that contribute to the organizations self-service support resources.
• Participate in on-call support to provide after-hours support to customers as and when required.
• Develop and communicate process improvements, standards, and best practices to the team.
• Provide periodic updates on the project status to all the project stakeholders.
• Hand off project to team member in different time zone.
• Stay up to date on new technologies, best practices, and industry trends related to technologies and customer support.

What do you need to bring-

• Bachelor’s degree in computer science or equivalent.
• At least 5 years of software experience in developing/supporting and maintaining Java-based software products.
• Strong knowledge of Java, J2EE, and related technologies
• Hands on experience working in Unix/Linux environment.
• Hands on experience with Rational Database, SQL
• Working experience with Big Data technologies, Spark, Kafka, Elastic Search.
• Working experience with Cloud Platforms like AWS/ GCP.
• Experienced in defect management tools such as Jira.
• Experienced in source code management such as GIT.
• Experienced in leading and collaborating with the team in multiple time zones.
• Demonstrated experience in analysing and troubleshooting complex software issues.
• Excellent problem-solving and analytical skills
• Ability to work under tight deadlines and manage multiple priorities at once.
• Good communication and interpersonal skills to build relationships with customers and team members.

**We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.

Additional Job Description:

Our Benefits: At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:Click Here to learn more about our culture and community.

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com .

As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.

Subsidiary:

PayPal

Travel Percent:

0

Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:
Click Here to learn more about our culture and community.

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com .

Any general requests for consideration of your skills, please Join Our Talent Community.

As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.